Intercom System Engineer

About the role

The Intercom System Engineer creates specific Intercom product or system solutions based on (project) specific end-user requirements and/or specific vertical needs and supports project tenders and the related execution process. They also provides technical support for regional customers.

Responsibilities

• Translating end-user requirements into technical solutions with adaptation of standard products for verticals/projects, considering cross-BU & 3rd party integration requirements.
• Oversee the preparation of technical concepts and system designs for dedicated product solutions and projects on request of sales organizations.
• Provide guidance and support for troubleshooting and upgrades throughout the life of the system (level 2 and level 3).
• Support the final installation and commissioning phase, including troubleshooting as required.
• Collaborate with the sales organization in projects and/or project acquisition phase.
• Assist sales in explaining concepts to end-users, influencers, and system integrators.
• Troubleshoot, test, and debug RTS products/software and report findings that engineering may need to address.
• Support training for sales and customers locally.

Qualifications

• Bachelor's degree in a technical domain or Engineering combined with experience in a field related to professional communications. Commensurate experience in lieu of education may be considered.
• 5+ years of experience in technical support/engineering, preferably in the Critical Communications or Broadcast markets
• Strong expertise in the IP domain.
• Includes conceptual knowledge of trending Audio over IP Platforms (Dante, AES67, & SMPTE 2110).
• Good knowledge of RTS intercom standards.
• Includes 2-Wire, Analog, OMNEO and RVON.
• An understanding of server virtualization.
• A good knowledge of constructing, translating, and understanding signal flow diagrams.
• Strong customer focus and must have excellent written and verbal communication skills.
• Ability to plan, organize, follow through, and implement activities to achieve timely, accurate results, focusing on key priorities and effectively managing multiple projects.
• Ability to identify problems and root causes, being creative in problem-solving, must demonstrate active listening skills to gather input, examine all possibilities, and remain open-minded.
• Trustworthy and credible, remaining consistent in word and action.
• Valid passport and English proficiency required.

Pay

$115,000–$145,000 per year, plus medical, dental, vision, disability, and life insurance, 401(k) plan, and paid time off and sick leave programs.

Schedule

Remote position with 50% travel (some international travel possible). Normal office environment with some exposure to factory and warehouse environments depending on project(s).