Interactive Agent (Bilingual/Spanish Speaking Required)

About the role

Interactive Agents serves our members by performing financial transactions, maintaining accurate records and balances, and providing information through the use of an Interactive Teller Machine. This position will be responsible for running transactions for multiple branches that support the Interactive Teller Machine platform.

Responsibilities

• Provides efficient, professional, and friendly service to members through the use of a two-way audio and video screen.
• Handles deposits, transfers, loan payment transactions, and provides information about current balances for all loan and deposit products.
• Responds to member inquiries about products and services, rates, and options.
• Explains the use of various services and products to access and utilize accounts, including electronic banking, ATM, credit/debit cards, money orders, and cashier checks.
• Educates and makes recommendations of beneficial products and services to members.
• Serves as an ITM Ambassador by partnering with branches to greet, educate, and assist new ITM members.
• Actively engages with members in person to share benefits of using the ITM such as extended hours, fast, and convenient service.
• Shares member feedback with management in order to assess future opportunities and enhancements.
• Performs other job-related duties as assigned.

Requirements

• Six months or more of cash handling and/or customer service experience is required.
• Six months or more of Teller experience is preferred.
• High School Diploma or GED is required.
• An Associate's degree in a business-related field is preferred.

Skills

• Must be able to speak Spanish fluently.
• Proficiency in Microsoft Office and Google Workspace.
• Excellent written and verbal communication skills required.
• Must be detail-oriented with excellent organizational skills.
• Must possess mathematical ability to perform very basic math skills.
• Must be able to project a professional video presence.
• Must be able to multitask.