Interactive Agent - Bilingual/Spanish Speaking Required

Essential Functions and Responsibilities

• Provides efficient, professional & friendly service to members through the use of a two-way audio and video screen.
• Handles deposits, transfers loan payment transactions, and provides information about current balances for all loan and deposit products.
• Responds to member inquiries about products and services, rates and options.
• Explains the use of various services and products to access and utilize accounts, including electronic banking, ATM, credit/debit cards, money orders, and cashier checks.
• Educates and makes recommendations of beneficial products and services to members.
• Serves as an ITM Ambassador by partnering with branches to greet, educate and assist new ITM members.
• Actively engages with members in person to share benefits of using the ITM such as extended hours, fast and convenient service.
• Shares member feedback with management in order to access future opportunities and enhancements.

Experience

• Six months or more of cash handling and/or customer service experience is required.
• Six months or more of Teller experience is preferred.
• Bilingual/Spanish speaking is required.

Education

• A High School Diploma or GED is required.
• An associate's degree in a business-related field is preferred.

Other Skills Required

• Must be proficient with Microsoft 365.
• Excellent written and verbal communication skills required.
• Must be detail oriented with excellent organizational skills.
• Must possess mathematical ability to perform very basic math skills.
• Must be able to project a professional video presence.
• Must be able to multitask.