Virtual Assistant - Bilingual Spanish speaking (on site)

About the role

Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren’t at the heart of banking — relationships are. You look customers in the eye and greet them through a virtual video session with a smile — just like you would a friend or a neighbor. Whether you’re processing transactions, giving advice and meeting customers needs, or collaborating with your branch team, you provide a memorable, meaningful experience to every customer, every day.

Responsibilities

• Ensure our customers are extremely satisfied with every interaction:
• Be the face of Citizens, be professional, friendly and helpful with every interaction
• Effectively communicate via video and chat technology
• Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers
• Perform routine teller transactions and maintenance requests
• Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc.
• Provide a memorable, meaningful experience to every customer
• Operational Excellence:
• Ensure strong operational and transactional accuracy while adhering to bank policies, procedures, and regulatory requirements
• Maintain composure and professionalism while navigating complex or challenging customer interactions and completing required documentation accurately and efficiently
• Demonstrate flexibility and adaptability in support of changing customer and business needs
• Drives sales through service:
• Work closely with new and existing customers to understand their financial needs and deepen relationships
• Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs
• Make referrals to appropriate business lines for new products / services
• Be a productive and engaged member of a dynamic team:
• Comply with all financial policies and procedures, state and local laws and regulations
• Foster strong and effective partnerships
• Take advantage of training and coaching to grow with Citizens in other exciting roles

Qualifications

• High School degree or GED required
• Prior banking experience, processing teller transactions and recommending and referring products and services to customers
• Positive and customer focused mindset
• Strong listening and highly effective communication skills; ability to showcase these skills across video
• Proficient in asking questions and identifying needs to enhance the customer relationship
• Ability to problem solve and provide solutions to customer issues
• Strong computer skills and comfortable using digital technology to support the delivery of business goals
• Ability to foster relationships with teammates and partners through collaboration
• Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner
• Ability to work hours, which can include weekends and evenings
• Bilingual Spanish speaking required

Hours & Work Schedule

Hrs per Week: 40
Work Schedule: M, F, and Sat required, position requires working 5 days on site at our Johnston RI office

Pay

$24.04 hourly

Benefits

• Competitive pay
• Comprehensive medical, dental and vision coverage
• Retail benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Discounts on student loan refinancing