Virtual Assistant - Spanish Speaking - On-Site

New Hire Salary Expectation

New Hire Salary Expectation: 50,000.00/year ($24.04/hourly)

About the role

Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren’t at the heart of banking — relationships are. You look customers in the eye and greet them through a virtual video session with a smile — just like you would a friend or a neighbor. Whether you’re processing transactions, giving advice and meeting customers needs, or collaborating with your branch team, you provide a memorable, meaningful experience to every customer, every day.

Responsibilities

• Ensure our customers are extremely satisfied with every interaction: Be the face of Citizens, be professional, friendly and helpful with every interaction
• Effectively communicate via video and chat technology
• Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers
• Process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments
• Deliver value-add service to account holders like new account opening and lending advice in compliance with our bank policies, guidelines, and procedures to effectively manage risk
• Work closely with new and existing customers to understand their financial needs and deepen relationships
• Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs
• Make referrals to appropriate business lines for new products / services
• Bring positive energy and confidence to the team by actively engaging in meaningful conversations, team meetings, and huddles
• Comply with all financial policies and procedures, state and local laws and regulations
• Foster strong and effective partnerships
• Take advantage of training and coaching to grow with Citizens in other exciting roles

Qualifications

• High School degree or GED required
• Prior banking experience, processing teller transactions and recommending and referring products and services to customers
• Positive and customer focused mindset
• Strong listening and highly effective communication skills; ability to showcase these skills across video
• Able to problem solve and provide solutions to customer issues
• Strong computer skills and comfortable using digital technology to support the delivery of business goals
• Ability to foster relationships with teammates and partners through collaboration
• Energetic, organized, detail-oriented and able to multitask effectively and in a timely manner
• Ability to work hours, which can include weekends and evenings
• Proficiency in Spanish