Virtual Call Center Agent - Bilingual (Spanish/English)

About the role

We are seeking bilingual call center survey agents who can perform outbound surveys from home. Surveys cover various topics including politics and customer satisfaction. Your responses are used by clients to inform their business decisions.

Responsibilities

• Accurately record respondents' answers in both Spanish and English
• Work flexible shifts within our operating hours (5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday)
• Must work 1 weekend shift (Saturday or Sunday) each week
• Typing speed of 30 wpm while maintaining accuracy is preferred
• Conduct business in a quiet, noise-free home office space

Requirements

• Live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY
• Must be 18 years or older (16+ in SC, GA, and TX)
• Ability to read and speak clearly in both Spanish and English
• Ability to handle difficult calls professionally
• Ability to listen and comprehend respondent answers
• Ability to type answers into the Company's survey software platform
• Personal equipment: laptop, headset, webcam
• Quiet, noise-free home office space

Qualifications

• Ability to sit and type for majority of shift
• Knowledgeable in using the computer and can navigate

Skills

• Proficiency in typing speed of 30 wpm while maintaining accuracy

Benefits

No sales or collections involved!

Pay

Base wage of $14/hr

Schedule

• Flexible shifts within our operating hours
• Must work 1 weekend shift (Saturday or Sunday) each week

Job Requirements

• Live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY
• Must be 18 years or older (16+ in SC, GA, and TX)
• Ability to read and speak clearly in both Spanish and English
• Ability to handle difficult calls in a professional manner
• Ability to listen and comprehend respondent answers
• Ability to type answers into the Company's survey software platform
• Personal equipment: laptop, headset, webcam
• Quiet, noise-free home office space

Equipment Requirements

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• No Chromebooks - these are not compatible with our systems
• 8 GB of RAM
• 64 bit Operating system
• 1.8GHz CPU or faster with at least 2 cores
• Most recently updated version of Chrome browser
• Ability to download software to the computer
• A personal email address capable of receiving files
• 10 Mbps download internet access speed, 5 mbps upload speed or higher
• Direct plug-in wired access to the data connection (should be postpaid)
• Direct plug-in access for power for computer or laptop
• USB or other WIRED headset with mic.
• Not qualified: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless, Mono or Stereo type of headset

Company Commitment

We are committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.