Intensive Supported Housing Case Manager

Do work that matters in a culture that means it. Be part of a team that values connection, accountability, and real impact. At Access, our Culture Playbook isn’t a poster on the wall—it’s how we show up for each other and for the people we support.

About the role

The Supported Housing Program provides housing and supportive services to homeless adults, chronically homeless adults, and adults at risk of homelessness. The program also serves individuals with Serious Mental Illness (SMI), adults aging out of foster care (AOFC), and Veterans.

Responsibilities

• Work with individuals presenting complex needs, including crisis intervention and stabilization.
• Engage participants in developing a collaborative Housing, Health, and Recovery Plan focused on self-sufficiency.
• Provide comprehensive services addressing all life domains, including employment, finances, medical care, education, transportation, relationships, safety, culture, spirituality, and social supports.
• Support participants in integrating into the community of their choice and making informed decisions about services, supports, and recreational opportunities.
• Assist participants in planning for discharge from Supported Housing, including identifying and coordinating appropriate supports to ensure a successful transition.
• Serve as a role model and support participants in achieving the highest possible level of independent community living.
• Maintain compliance with all required documentation, agency policies, and NYS Office of Mental Health (OMH) regulations.
• Collaborate closely with community providers to facilitate smooth transitions and continuity of care.

Requirements

• Minimum of two (2) years of experience in case management, mental health services, or equivalent experience.
• Excellent interpersonal and engagement skills.
• Strong organizational abilities.
• Bachelor’s Degree in Health and Human Services or a related field, or equivalent experience.
• Experience working with high-need populations and the ability to respond effectively in crisis situations.

Skills

• Strong engagement and assessment skills.
• Crisis intervention.
• Community integration.
• Organization and documentation compliance.

Benefits

• Comprehensive benefits package.
• $2,500 sign-on bonus, payable according to agency policy and subject to applicable IRS tax withholdings and deductions.

Pay

$22.00 per hour.

Schedule

Monday–Friday, 8:30 AM–5:00 PM (40 hours per week).

Physical Characteristics

These physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• Must be capable of sitting or standing in front of a computer for long periods of time.
• Able to work in an open-space floor plan.
• Must be capable of moving throughout the workday and following people served throughout the community.
• Work alongside co-workers within 3 feet.
• Must be able to move in tight spaces.
• Occasional lifting of 25+ pounds.