Intensive Services QMHP- CS Access and Diversion

About the role

This Access and Diversion Qualified Mental Health Professional (QMHP) reports to the Access and Diversion Supervisor within the behavioral health division. The position serves individuals who present to LifePath Systems Diversion Center, providing face‑to‑face crisis assessments, intervention, follow‑up, relapse prevention, intake assessments, recovery and safety planning, resource navigation, referrals to community services, and connection to outpatient behavioral health services. The role uses initiative and a passionate commitment to provide access to care and to divert individuals from emergency rooms, hospitals, and jails. Services are delivered with a trauma‑informed, person‑centered approach while maintaining stewardship of resources and compliance with relevant regulations and policies.

Responsibilities

• Perform crisis assessments, interventions, follow‑up, and relapse prevention services.
• Conduct intake assessments, develop recovery and safety plans, and navigate resources.
• Refer individuals to appropriate community services and connect them to outpatient behavioral health care.
• Collaborate with the LifePath Systems team and external community organizations to identify needs, reduce barriers, and improve social determinants of health.
• Cross‑train with the Crisis Center to assess crisis resolution, stabilize individuals, and link them to services, reducing inpatient and law‑enforcement interventions.
• Provide an overview of LifePath Systems services and facilitate connections to outpatient care.
• Maintain required training and ensure center‑issued equipment is in good condition.
• Link individuals to additional resources to support personal goals.
• Adhere to Health and Human Services Commission, Texas Administrative Code, contracts, grants, and LifePath Systems policies.
• Work with fidelity managers and leadership to reconcile program gaps.
• Build positive relationships with local police agencies and mental‑health professionals to increase referrals.
• Demonstrate professional conduct with peers, leadership, support teams, and external partners.
• Assess and de‑escalate behavioral‑health crises calmly and respectfully.
• Document engagement, service notes, crisis documentation, follow‑ups, and shift reports according to specified timelines.
• Attend monthly team meetings and, when required, work on center holidays that fall on scheduled workdays.
• If bilingual and receiving a stipend, translate for staff as needed using approved language.

Qualifications

• Bachelor’s degree in psychology, social work, or a related field from a four‑year college or university.
• CCBHC knowledge and experience preferred.
• Experience in Texas Recovery and Resiliency (TRR) preferred.
• Knowledge of Trauma‑Informed Care Practices required.
• Reliable transportation and a valid driver’s license.

Knowledge, Skills, & Abilities

• Experience providing psychosocial assessments, treatment planning, case management, service coordination, skills training, crisis intervention, and symptom management for individuals with serious mental illness or serious emotional disturbance.
• Ability to assess individual needs, coordinate services, and communicate effectively.
• Knowledge of the social services system and ability to connect individuals with appropriate services.
• Ability to write clearly and professionally on all service and internal communications.
• Ability to think clearly and logically while dealing with potentially dangerous or emotional situations.
• Ability to respond to individuals with patience, empathy, and understanding.
• Organized, detail‑oriented, and computer‑proficient.
• Strong multi‑cultural competency.
• Bilingual (English/Spanish) preferred.

Performance Targets

• Engagement and exceptional customer service documented in the electronic health record for at least half of time worked.
• At least 90 % of service notes signed within two business days of service.
• All crisis documentation completed concurrently and signed by the end of the shift.
• Assigned follow‑ups completed at 24 hours, days 1‑7, 30, 60, and 90‑day intervals.
• Shift report communicated at the end of each shift.
• Full chart reviews receive a score of 80 % or higher following the Golden Thread.

Schedule

Shift: Saturday & Sunday, 7 AM – 7 PM. Due to 24/7 operation, employees may be required to work on center holidays if the holiday falls on their scheduled workday. In unforeseen circumstances requiring Paid Time Off, employees must notify their supervisor within four hours of their regularly scheduled work time.