QMHP-CS- Adult Intensive Services

About the role

The Intensive Services QMHP‑CS, under the supervision of the Intensive Services Clinical Supervisor, provides outpatient routine case management, skills training, medication training and support, and psychosocial rehabilitation services using trauma‑informed and person‑driven care models. The position delivers community‑based, person‑directed case management to help individuals navigate medical, social, vocational, financial, educational, legal, and other individualized services. It involves initiating and completing uniform assessments, organizing and documenting service plans, and coordinating support across community, home, legal, and school settings. The role works closely with criminal‑justice agencies to link individuals to mental health and substance‑use disorder services, aiming to reduce recidivism and inpatient hospitalizations while maintaining community stability.

Responsibilities

• Provide outpatient case management, skills training, medication training, and psychosocial rehabilitation.
• Conduct community‑based, person‑directed case management to assist clients in accessing medical, social, vocational, financial, educational, legal, and other services.
• Initiate, complete, and document uniform assessments and develop individualized service plans.
• Troubleshoot and organize interventions and services to achieve client outcomes.
• Collaborate with criminal‑justice agencies and other community partners to secure appropriate mental health and substance‑use disorder services.
• Maintain stewardship of resources by completing required training on time and keeping center‑issued equipment in good condition.
• Build and maintain positive relationships with community partners, mental health professionals, and stakeholders to increase referrals.
• Demonstrate professional conduct with peers, leadership, and support teams, and coordinate care with outside entities as needed.
• Work independently and collaboratively while maintaining appropriate boundaries.
• Travel by car up to 80% of the time to meet caseload needs.
• Perform other duties as assigned to meet program and individual needs.

Specific Targets

• Engagement with individuals served and exceptional customer service documented in the electronic health record.
• At least 90% of service notes signed within two business days of service.
• All full chart reviews receive a score of 80% or higher following the Golden Thread.
• Provide the first service within two weeks of receipt of the service referral.
• Maintain a minimum caseload of 30 individuals, averaging six hours of service provision per client.
• Update individualized treatment plans as needed and maintain data collection and reporting standards.
• If bilingual and receiving a stipend, translate for staff as needed and use approved language in service provision.

Qualifications

• Bachelor’s degree in psychology, social work, or a related field from a four‑year college or university.
• At least two years of related experience and/or training in mental health; experience with jail diversion/OCR preferred.
• Knowledge of Trauma‑Informed Care Practices required.
• Previous work experience, partnership, or collaboration with court and justice systems highly desired.
• Reliable transportation and a valid driver’s license.

Knowledge, Skills, and Abilities

• Experience providing outpatient case management, skills training, and symptom management to individuals with mental illness.
• Ability to assess individual needs, coordinate services, and communicate effectively.
• Knowledge of the social services system and ability to connect individuals with appropriate resources.
• Capacity to work independently and collaboratively within a team, taking initiative and exercising sound judgment.
• Strong documentation, time‑management, organizational, and scheduling skills; ability to manage workflow efficiently.
• Patience, empathy, and understanding when responding to individuals.
• Effective communication regarding behavioral health needs and services.
• Ability to ensure continuity of care by linking individuals to services that support their goals.
• Familiarity with UM Guidelines, Texas Administrative Code, and Info Item V Standards.
• Clear, logical thinking and ability to handle potentially dangerous or emotional situations, employing de‑escalation techniques as needed.