Adult Intensive QMHP

About the role

Metrocare, the largest provider of mental health services in North Texas, seeks a QMHP‑Adult Intensive to deliver psychosocial and rehabilitative services to adults with serious mental illness. The position focuses on assessment, treatment planning, engagement, referral, advocacy, crisis intervention, and continuity of care to maximize individuals’ functioning, reduce hospitalizations, and support community reintegration.

Responsibilities

• Provide overall service coordination, psychosocial rehabilitation, emergency assessment, referral, transportation, linkage, and advocacy for individuals with varying needs.
• Collaborate with an interdisciplinary treatment team and ensure authorization for clinical services.
• Formulate individual recovery plans based on assessment findings for all new admissions and develop measurable objectives and goals.
• Document all attempts to involve individuals, service providers, and caregivers in the service‑plan process (unless opposed by the individual).
• Review service plans every 180 days or as clinically indicated.
• Participate in interdisciplinary team staffing, present psychosocial assessment findings, and update the team on progress toward goals.
• Follow up with individuals who miss scheduled clinic appointments, document contact attempts, and report repeated failures to the treatment team.
• Oversee and assist medication adherence, provide medication training, arrange transportation to appointments, and prompt needed refills.
• Document clinical services by the close of the next business day.
• Perform same‑day hospital assessments when requested and report outcomes to the Clinical Manager.
• Provide crisis intervention/on‑call services during the work week and weekend rotation, including home and hospital visits, initiating mental‑illness warrants, and collaborating with police or other public servants as needed.
• Facilitate inpatient admission upon request, ensure continuity of services throughout inpatient stay, and actively participate in discharge planning.
• Meet with the individual within two days of discharge in the community.
• Evaluate progress of clinical sessions, solicit feedback, and consult with colleagues when dealing with unfamiliar or uncomfortable issues.
• Co‑facilitate family education workshops.
• Identify and assist individuals in obtaining entitlements through referrals, advocacy, and negotiation.
• Participate in a required on‑call rotation.
• Perform other duties as assigned.

Competencies

• Adherence to ethical standards, state contracts, professional standards, and applicable laws.
• Strong analytical, problem‑solving, and continuous‑improvement skills.
• Excellent verbal and written communication, organizational, and prioritization abilities.
• Capacity to handle multiple tasks and special projects simultaneously.
• Ability to work autonomously with minimal supervision while maintaining professionalism and confidentiality.
• Adult competencies per HHSC TRR requirements, emphasizing crisis intervention, engagement, and motivational interviewing.

Qualifications

• Bachelor’s degree (minimum 30 credit hours) in a social, behavioral, or human services field (e.g., psychology, social work, counseling, sociology, special education, gerontology, etc.).
• 1–3 years of mental‑health‑related experience (or Master’s degree in a related field with 0 years experience).
• Ability to manage a caseload of 15–25 individuals, prioritize tasks, and meet deadlines.
• Strong judgment, problem‑solving, and clinical decision‑making skills.
• Effective written and verbal communication; tact and diplomacy in interactions.
• Proficiency with an automated clinical record‑keeping system and intermediate skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and internet research.
• Basic mathematical skills and ability to follow simple instructions.

Certifications, Licenses, and Registrations

Current Texas driver’s license (or valid driver’s license in another state with a Texas license obtained within three months of employment). Liability insurance required if operating a personal vehicle for Center business, with an acceptable driving record.

Benefits

• Competitive salary
• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Employee Assistance Program
• Retirement plan with employer matching
• Health Savings Account with employer matching
• Professional development allowance up to $2,000 per year
• Bilingual stipend – 6% of base salary
• Additional employee‑first culture benefits