Intelligent Transportation Systems Field Technician

About the role

The Intelligent Transportation Systems Field Technician (internally Technical Sales Support) position requires 3+ years in technical sales or technical networking support, clear written and verbal communication skills, and a technical degree or ITS/traffic industry certifications (preferred). The role involves exhibiting Wavetronix core values such as People First, Growth Mindset, and Innovation Driven, and performing tasks like installing and configuring Wavetronix products, troubleshooting, providing technical training, and managing installations.

Responsibilities

• Exhibit Wavetronix core values
• Master installation and configuration of Wavetronix products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Be self-motivated and enjoy working on and with teams
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Have the ability to give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on-site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Have a basic understanding of networking
• Be excited about personal development and eager to engage in development training
• Travel as required within and between territories

Qualifications

• 3+ years in technical sales or technical networking support
• Clear written and verbal communication skills
• Technical degree (EE, EET) or certifications in ITS/traffic industry (preferred)

Skills

• Able to work flexible shifts and adapt workflow to changing project schedules
• Previous field service experience in traffic signal/ITS cabinets
• Basic understanding of networking
• Ability to communicate effectively via email, phone, and in person
• Willingness to get hands dirty and solve customer problems
• Excitement about personal development and engagement in development training

Benefits

This role offers the opportunity to work in the Ann Arbor or Angola Office, with travel expected to be around 65% a month. The position is part of a team that fosters strong in-person connections and is positioned near a future hub for physical office space, which will be established within the next few years.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on the schedule are not specified in the job posting.