Integration Support - Federal Customer

This role supports Dell Mission Operations by providing hands-on installation, sustainment, troubleshooting, and field execution to keep mission systems operational in a secure environment.

Responsibilities

• Perform installation, integration, cabling, hardware swaps, and physical support tasks
• Troubleshoot break-fix incidents and restore services as quickly as possible
• Support tickets, service requests, and field issues through closure
• Validate equipment functionality and document support actions taken
• Coordinate with systems, network, automation, and logistics teams during deployments and sustainment
• Maintain tools, spares, parts, and support readiness as required
• Follow site procedures, escalation paths, and change practices
• Provide direct customer-facing support in operational settings

Requirements

• Experience in field engineering, integration support, break-fix, deployment, or technical support roles
• Strong hands-on troubleshooting skills across hardware and infrastructure components
• Experience with ticket-based workflows and service response expectations
• Ability to work onsite and support physically active technical tasks
• Strong communication and team coordination skills
• Active TS/SCI clearance and ability to maintain access as required by the program

Preferred Qualifications

• Experience in data center, lab, or secure facility support environments
• Experience with imaging, build, rack-and-stack, or cable management activities
• Experience supporting shift work, travel, or after-hours response as needed
• Familiarity with spare parts control, asset handling, and escalation coordination
• Experience supporting government or classified programs

Work Environment

This role serves as the execution layer closest to the equipment and the user, focusing on deployment preparation and operational support. On-site work is required 5 days per week.