IT Integration Support

Purpose

Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software.

Essential Duties & Responsibilities

• Serve as point of contact within the IT Operations to provide technical support to end-users
• Help users on a day-to-day basis with IT-related issues
• Computer repair and troubleshooting
• Troubleshoot software and network issues
• Troubleshoot basic Active Directory/Window Domain issues
• Perform proactive maintenance in PCs and Printers
• Configure and install PCs, printers, and scanners
• Perform first-level problem determination and resolution
• Escalate unresolved issues to appropriate team members
• Monitor and follow up on outstanding issues and update users on the current status
• Assist with special projects as needed
• Consistently meet or exceed requirements/performance criteria

Qualifications and Education Requirements

• Field Technician experience
• Ability to travel up to 50%
• Cisco and Networking experience
• Basic Microsoft Windows/Microsoft 365 environment
• Experience with Asset Management and ITSM Platforms
• Excellent attitude and interpersonal skills
• Communicate effectively and professionally with all levels of personnel
• Detail and customer service-oriented
• Problem-solving skills to resolve issues
• Must be willing to work outside normal business hours as needed
• Must have strong Microsoft Windows 10 hands-on experience
• English fluency
• Valid Drivers License
• Ability to Travel via Airline

Preferred Skills

• Bilingual in English/Spanish preferred
• Citrix/iGEL experience
• 2 Years experience with IT Support

Pay

$24.00 – $26.00 / Hour

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Performance-based bonuses to reward your contributions
• Paid time off to recharge and maintain a healthy work-life balance
• Flexible work options, including remote and hybrid opportunities, if eligible
• Retirement Plan (401k) with company-matched contributions
• Education Advancement, for employees and qualified dependents, via the Confie Enablement Scholarship Fund
• Fitness Reimbursement – up to $15/month for gym memberships
• Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
• Employee Assistance Program – confidential support for personal or professional challenges, at no cost
• Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance