IT Integration Support Tech

About the role

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states. We're currently seeking an IT Integration Support Tech to join our Headquarters team.

What You Will Do

• Support installation and configuration of hardware including workstations, kiosks, routers, and POS systems
• Assist in coordination with vendors to ensure smooth acquisition and system launch
• Participate in validation of equipment functionality post-installation
• Resolve common hardware and network issues for both remote and onsite environments
• Document technical issues and resolutions within the IT service platform
• Escalate unresolved challenges to senior technicians or support leads
• Contribute to system testing, pre-installation preparation, and equipment staging
• Assist in updating installation guides and basic infrastructure documentation
• Offer input on process improvements related to integration workflows
• Travel locally and nationally to support installations and IT deployments
• Adapt to changing schedules, including occasional evening and weekend assignments

Requirements

• High school diploma or GED required
• Bachelor's degree in Information Technology or a related field, or equivalent experience preferred
• 3+ years in IT support, field service, or hardware integration roles
• Direct experience with POS systems, network equipment, and vendor coordination
• Strong proficiency with Microsoft Office and remote support tools

Qualifications

• CompTIA A+, CompTIA Data Sys, CompTIA Network+, or comparable certification preferred
• Ability to travel up to 50%

Benefits

• Medical, vision, and dental insurance
• PTO and 401k
• Career progression with high growth potential
• Modern office space in the heart of downtown Tucson
• On-site fitness gym and bike share
• Employee game room and lounge
• Free unlimited wash club membership