IT Support Tech

Cherry Bekaert Recruiting & Staffing is partnering with an innovative international organization seeking an IT Support Technician to support day-to-day technology operations for its U.S. office. This role is ideal for a hands-on IT professional who enjoys troubleshooting technical issues, supporting end users, managing Microsoft 365 environments, and serving as a key point of contact for local IT operations.

About The Opportunity

As the primary IT support resource for the U.S. location, you will provide front-line technical support for hardware, software, networking, and business applications while helping maintain a productive and secure workplace technology environment. The role also serves as a liaison for Microsoft Dynamics 365 Business Central-related issues, coordinating with internal stakeholders and external vendors to drive resolution and system performance.

Responsibilities

• Provide first-level IT support for hardware, software, user accounts, and workplace technology issues.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices.
• Manage device provisioning and deployment through MDM tools such as Microsoft Intune and Autopilot.
• Maintain IT asset inventory and oversee hardware lifecycle management, including procurement, deployment, replacement, and disposal.
• Administer Microsoft 365 services including user accounts, mailboxes, Teams, and SharePoint.
• Coordinate onboarding and offboarding activities, including account provisioning and workstation setup.
• Track incidents and service requests through ticketing and ITSM platforms.
• Serve as the local point of contact for Microsoft Dynamics 365 Business Central support issues and coordinate resolution efforts.
• Troubleshoot local network, VPN, printer, and connectivity issues.
• Collaborate with global IT teams on technology standards, security initiatives, and system rollouts.

Qualifications

• 3-6 years of experience in IT support, help desk, desktop support, or a related role.
• Associate degree, vocational training, or comparable IT experience.
• Experience supporting users in a business environment.
• Hands-on experience administering Microsoft 365, including user accounts, mailboxes, Teams, and SharePoint.
• Experience with ticketing systems and ITSM platforms.
• Strong troubleshooting abilities across hardware, software, and networking issues.
• Experience with Windows operating systems and Microsoft technologies.
• Knowledge of device deployment, lifecycle management, and endpoint support.
• Ability to work independently while providing exceptional customer service.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience with Microsoft Dynamics 365 Business Central, Dynamics GP, or other ERP systems.
• Familiarity with Microsoft Intune, Autopilot, or similar endpoint management tools.
• Knowledge of networking concepts including TCP/IP, DNS, VPN, and Wi-Fi.
• Experience supporting international teams or working across multiple time zones.
• Experience coordinating with external IT vendors and service providers.

Schedule

• Primarily on-site position located in Annapolis Junction, MD.
• Hybrid schedule offering one remote workday per week.

Benefits

Competitive compensation and comprehensive benefits package.

Additional Details

Opportunity to work closely with both local and global teams in a collaborative environment.