Integrations Support Advisor

This opportunity is located in New York, NY, and requires working from our office 4 days a week.

About the role

VTS's Lease integrations connect our platform to the property management and accounting systems - Yardi, MRI, JDE, and others - that our customers run their portfolios on. When those integrations are healthy, data flows automatically and customers trust what they see in VTS. The Integrations Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in when something breaks or needs to change. Success in this role is simple to state and hard to deliver: every integration stays active, and customers can always rely on the integrity of the data VTS is showing them.

Responsibilities

• Own Integration Health: Monitor active Yardi, MRI, SAP, and custom API integrations for failures, stalled syncs, and missed feeds. Proactively identify and resolve issues - such as failed nightly imports, integrations stuck in "processing," or ETL files not arriving via SFTP - before they escalate into customer-reported problems.
• Resolve Data Integrity Issues: Investigate and fix discrepancies between VTS and source systems, including mismatched square footage, missing or duplicated leases, orphaned records, incorrect rent or lease terms, and unit/space mapping errors. Trace root causes across the integration pipeline rather than just patching symptoms.
• Manage the Customer Support Queue: Respond to and resolve inbound tickets covering the full integration lifecycle - API credential and access requests, asset archiving and disposition processing, source ID/BU remapping, stacking and site plan corrections, and MRI/Yardi version upgrades and migrations.
• Partner Across Teams: Work closely with Engineering to escalate systemic integration bugs, with Account Management to keep customers informed during longer-running technical issues, and with customers' IT/PM teams directly to resolve credential, connectivity, and data-mapping issues.
• Build for Scale: Identify recurring or templated request types (e.g., monthly orphaned-lease cleanup, batch asset archiving) and work with the team to streamline or automate them, reducing manual ticket volume over time.

Requirements

• 3+ years of experience in technical support, integrations, or a related SaaS support role.
• Technically Curious: Comfortable working with APIs, credentials, SQL, and structured data (SFTP/ETL feeds, JSON/XML payloads, source ID mappings) and not afraid to dig into logs or ask an engineer a sharp question.
• AI-First Instinct: Reach for AI tools by default to triage tickets, draft root-cause writeups, or prototype fixes for recurring request types. Bonus if you can point to something you've already built (a script, an n8n flow, a Claude-based tool) that closed a gap without being asked.
• Pattern Recognition Under Volume: Move quickly through a high-volume ticket queue without treating every ticket as a one-off - notice when three "unrelated" tickets are actually the same upstream failure.
• Familiarity with Commercial Real Estate Systems: Prior exposure to Yardi, MRI, or similar property management/accounting platforms, and familiarity with CRE leasing concepts (leases, dispositions, stacking plans, rent rolls).
• Clear Communicator: Explain a technical integration issue to a non-technical property manager, and just as easily loop in an engineer with the specifics they need.

Benefits

• Competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan.
• Education stipend to promote continuous learning.
• Equity packages to be an owner of the company you’re building.
• Flexible PTO policy, generous family leave program, and wellness events.
• Quarterly happy hours, team lunches, and clubs.
• Open floor plan to promote cross-functional collaboration.

Pay

The base salary for this role will range between $70,000 and $100,000 and is determined by several factors, including skills, prior relevant experience, quality of interviews, leveling, and geography.

About VTS

VTS is the only AI-driven technology platform enabling intelligent real estate by unifying industry professionals, investors, and their customers at scale. In 2013, VTS revolutionized commercial real estate leasing operations with what is now VTS Lease. Today, VTS AI is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by the real estate industry globally. With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through the platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.