Integration Support Coordinator

About the Role

The Integration Support Coordinator role operates within a Brazilian travel-tech company focused on the distribution of tourism products, travel e-commerce, partner support, and technology-enabled booking operations. This role is distinct in its focus on integration support and service resolution, ensuring that all actions are aligned with the specific demands of the Brazilian travel-tech environment.

Responsibilities

• Reconcile integration support tasks with issue resolution, maintaining a clear record of source, owner, status, and next action.
• Coordinate official role documentation with status tracking, ensuring visibility and accountability.
• Review case management with deadline management, keeping all stakeholders informed and on track.
• Document processes and generate reports, ensuring compliance and clarity in all decisions.
• Maintain quality control and workflow management, identifying and addressing repeated errors before they impact downstream operations.

Capabilities

• Confidently apply Just Travel Oficial Workflow Context and Customer Service principles in the Brazilian travel-tech context.
• Ensure Data Accuracy while managing evidence and deadlines effectively.
• Document Process Compliance and Issue Escalation decisions with clear reasoning.
• Exercise judgment in Follow-Up, particularly when relying on external confirmations.

Qualifications

• Associate level position.
• Ability to work 100% remotely within the United States.
• Proficiency in managing integration-focused, support-focused, and coordination-owned workflows.

Pay

Base salary: $40,000-$60,000 per year.

Schedule

Full-time.