Integration Support Analyst

About the role

We're seeking an Integration and Automation Specialist to own Tier 1 and Tier 2 integration support, help maintain and enhance our integration platforms, and ensure our internal and external clients experience reliable, well-supported integrations.

Responsibilities

• Provide Tier 1 and 2 support for integration-related incidents and requests (internal and external), including triage, troubleshooting, stakeholder communication, and resolution.
• Provide Tier 1 and 2 Support for workflow-based data movement (ex: Power Automate, SharePoint/Lists/Fabric-style solutions).
• Provide Tier 1 and 2 Support for Microsoft 365 applications (SharePoint, Teams, Outlook).
• Provide Tier 1 and 2 Support for SQL/MySQL and/or Azure-hosted data environments.
• Monitor and support daily operations of our integration platforms, including Boomi and Ramp (job monitoring, failure handling, reprocessing, alerting, and basic configuration support).
• Perform light development and mapping changes (data mapping/transformations, field updates, basic workflow adjustments) with a focus on stability, testing, and minimizing downtime.
• Partner with internal teams and external clients/vendors to troubleshoot end-to-end issues across a variety of integration types (iPaaS, API, file-based, and workflow automation).
• Maintain and improve integration documentation and visibility (integration inventory, data flows, owners, dependencies, runbooks, and escalation paths).
• Help drive standardization and continuous improvement for integrations (error handling, notifications, naming conventions, logging, and release/change practices).
• Support planned initiatives, including migrating existing client integrations from Ramp to Boomi as we expand our Boomi footprint.
• Escalate complex Tier 3 issues to Andrew Griffith while ensuring strong ownership, clean handoffs, and complete context.

Requirements

• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field. (Equivalent experience also considered.)
• Experience: 3+ years in application/integration support, systems support, or IT operations (iPaaS experience strongly preferred).
• Strong troubleshooting and problem-solving skills (able to isolate whether issues are data-related, mapping-related, platform-related, credential/access, vendor/client-side, or network-related).
• Service mindset and clear communicator (written and verbal)-focused on client satisfaction and proactive status updates.
• Organized, detail-oriented, and comfortable working tickets with prioritization and follow-through.
• Experience supporting workflow-based data movement (ex: Power Automate, SharePoint/Lists/Fabric-style solutions).
• Willingness to participate in an on-call rotation for after-hours integration issues as needed.

Qualifications

• Experience with Boomi and/or Ramp (or similar platforms like MuleSoft, Workato, Azure Logic Apps, Informatica, etc.).
• Exposure to EDI, APIs, SFTP/file exchanges, transformations, and integration monitoring.
• Familiarity with SQL/MySQL and/or Azure-hosted data environments.
• Previous exposure to logistics, warehousing, or similar environments.

Skills

• Strong troubleshooting and problem-solving skills.
• Service mindset and clear communication.
• Organized and detail-oriented.
• Experience with workflow-based data movement.
• Experience with Boomi and/or Ramp.
• Exposure to EDI, APIs, SFTP/file exchanges, transformations, and integration monitoring.
• Familiarity with SQL/MySQL and/or Azure-hosted data environments.
• Previous exposure to logistics, warehousing, or similar environments.

Benefits

• High-impact role that directly influences client experience and operational reliability.
• Opportunity to shape how integrations are supported and improved across the organization.

Pay

Competitive salary commensurate with experience.

Schedule

Hybrid schedule, with flexibility to work from either Grand Rapids or Dallas.