Integration Analyst

Location: 95 Old Short Hills Road, West Orange, NJ 07052

About the Role

The Integration Analyst is responsible for the design, implementation, and ongoing maintenance of system-integrated scheduling pathways for both physician and hospital-based appointments.

A typical day may include:

• Serving as the subject matter expert in scheduling workflow, representing the business to continuously optimize centralized access services through technologies such as Epic advanced decision tree logic, Epic CRM application and clinical message routing, physician and resource schedule templates, scheduling instructions and protocols, and other scheduler reference tools.
• Partnering with key clinical stakeholders to identify and proactively mitigate scheduling issues or barriers to access, designing and implementing solutions.
• Facilitating all patient access Epic-related changes with IT to provide structured timelines and oversight for go-live or change management support for scheduling contact centers.
• Acting as the liaison between business units, IT, and front-end users, scheduling and facilitating all business requirement sessions, as well as creating operational workflows that encompass all areas of the assigned project.
• Creating and facilitating training materials, user training or validation, and providing general access contact center support for any change of process.

Responsibilities

• Adhere to assigned work schedule; ensure work responsibilities are covered when absent; arrive to meetings on time.
• Possess strong problem-solving skills to help find creative solutions to access barriers or stakeholder needs, committed to patient-centric best practice solutions.
• Use project management tools for task tracking and team collaboration efforts.
• Translate business needs into technical work.
• Demonstrate excellent planning, problem-solving, analysis, documentation, presentation, and organizational skills.
• Analyze and interpret data, assess process needs based on limited information; organize work and resources; define problems and solutions; prioritize workload; make recommendations; manage time effectively; plan and implement objectives.
• Deal effectively with various personality types, leadership levels, and elicit support from other department areas, vendors, and leadership.
• Think critically; work independently; manage multiple assignments; compose written material; work well under pressure; recall information with accuracy; pay close attention to detail.

Requirements

• Bachelor’s Degree in Business Administration, Computer Science, or related field.
• Minimum one year in customer service.
• Minimum one year experience in healthcare with emphasis in appointment scheduling.
• Epic Cadence Certification.

Pay

Anticipated annual salary range: $75,587.00 - $106,787.00 per year. The compensation offered will depend on several factors, including the candidate's educational background, skills, and professional experience.

Benefits

RWJBarnabas Health offers a comprehensive benefits package, including:

• Paid Time Off (PTO).
• Medical and Prescription Drug Insurance.
• Dental and Vision Insurance.
• Retirement Plans.
• Short & Long Term Disability.
• Life & Accidental Death Insurance.
• Tuition Reimbursement.
• Health Care/Dependent Care Flexible Spending Accounts.
• Wellness Programs.
• Voluntary Benefits (e.g., Pet Insurance).
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more.