Integration Support Engineer

Key Responsibilities

• Monitor, troubleshoot, and resolve integration issues involving EDI, APIs, flat files, and other data transfer protocols.
• Perform data analysis and validation to ensure successful system-to-system communication.
• Collaborate with business analysts, developers, and third-party vendors to implement and enhance integrations.
• Maintain compliance with trading partner requirements, internal SLAs, and industry standards.
• Participate in deployment and testing of new or modified integrations.

Process Improvement & Documentation

• Document integration configurations, mapping specifications, and process flows.
• Identify recurring issues and work with the team to recommend root-cause solutions and long-term fixes.
• Contribute to continuous improvement initiatives and help streamline integration workflows.
• Aid in the creation and maintenance of standard operating procedures (SOPs) and support documentation.

Collaboration & Communication

• Communicate effectively with both technical and non-technical stakeholders regarding issue status and resolution.
• Collaborate with internal business units and external partners to ensure integration reliability and data accuracy.
• Escalate complex issues to the Integration Support Lead or development teams when necessary.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3+ years of experience in integration support, EDI operations, or application support roles.
• Strong understanding of EDI (X12, EDIFACT), APIs (REST, SOAP), and file-based integrations (XML, CSV, JSON).
• Experience with integration platforms (e.g., MuleSoft, Dell Boomi, IBM Sterling, Cleo, etc.).
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with ERP/WMS systems (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite).
• Familiarity with cloud-based integration tools and message queuing technologies (MQ, Kafka, etc.).
• ITIL certification or experience with structured incident and problem management.
• Working knowledge of SQL for data validation and troubleshooting.

Benefits

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick Days
• Long-term Disability Insurance
• Short-term Disability Insurance
• Accidental Insurance
• Critical Illness Insurance
• MyShare program