Integrated Programs Coordinator

Job Description

This position is funded solely by grant funds. Regrettably, should the funding from the grant end, the position you are being offered may cease.

Responsibilities

• Determine and verify eligibility of individuals for Missouri Medicaid (MO Healthnet) – specifically, those applications completed by UH FCC staff.
• Review applications; gather necessary documentation; assess income, assets and other factors to determine program eligibility; as well as verify and load insurance in the UH system as patients become approved.
• Serve as a front-line representative for the organization by interviewing patients and/or other sources to obtain demographic and financial data, linking patients to clinical and financial systems of the hospital.
• Communicate health benefit regulations and patient financial obligations to responsible parties.
• Communicate with patients and other internal/external customers seeking information about financial assistance.
• Ask key questions to correctly and rapidly assist patients in answering their questions about financial options.
• Make informed decisions using multiple systems and tools to ascertain eligibility for assistance programs.
• Perform tasks independently using proficiency in relevant activities and systems.

Requirements

• High School diploma or equivalent
• Meet state of Missouri employment requirements for all persons contracted to do work with Department of Social Services which includes satisfaction of all state income tax requirements and fingerprinting.
• Successfully complete the 6-8 week Family Support Division training related to application processing
• Have concise written and verbal communication skills
• Have communication skills to interview patients and families, to gather and exchange information with other hospital staff members, physicians, and resource persons.
• Have minimum requirements met for Resource Counselor II
• Have advanced computer, keyboard, Outlook, Word, Power Point, Excel skills
• Be able to work in a busy, loud and demanding environment
• Be able to independently recognize and evaluate situations for the level of urgency
• Have strong emotional intelligence and empathy
• Be detail oriented and accurate
• Be able to multi-task and prioritize tasks

Qualifications

• Questions about state income taxes should be referred to Missouri Department of Revenue or RSMo Section 105.262
• Experience in hospital admission and/or patient accounting desirable
• Knowledge of basic medical terminology helpful
• Computer skills preferred include Basic Outlook, Word and Excel