Integrated Programs Coordinator

Job Description

This position is funded solely by grant funds. Regrettably, should the funding from the grant end, the position you are being offered may cease.

Responsibilities

• Determine and verify eligibility of individuals for Missouri Medicaid (MO Healthnet) – specifically, those applications completed by UH FCC staff.
• Review applications; gather necessary documentation; assess income, assets and other factors to determine program eligibility; as well as verify and load insurance in the UH system as patients become approved.
• Serve as a front-line representative for the organization by interviewing patients and/or other sources to obtain demographic and financial data, linking patients to clinical and financial systems of the hospital.
• Communicate health benefit regulations and patient financial obligations to responsible parties.
• Communicate with patients and other internal/external customers seeking information about financial assistance through various means including face-to-face, over the phone, bedside, within the ambulatory clinics or via online tools.
• Serve as a first contact for patients and other internal/external customers seeking information about financial assistance.
• Ask key questions to correctly and rapidly assist patients in answering their questions about financial options.
• Use all patient interactions as an opportunity to be a problem solver for the system.
• Made informed decisions using multiple systems and tools to ascertain eligibility for assistance programs.
• Perform activities and systems independently.

Requirements

• High School diploma or equivalent.
• Meet state of Missouri employment requirements for all persons contracted to do work with Department of Social Services which includes satisfaction of all state income tax requirements and fingerprinting.
• Successfully complete the 6-8 week Family Support Division training related to application processing.
• Have concise written and verbal communication skills.
• Have communication skills to interview patients and families, to gather and exchange information with other hospital staff members, physicians, and resource persons.
• Have minimum requirements met for Resource Counselor II.
• Have advanced computer, keyboard, Outlook, Word, Power Point, Excel skills.
• Be able to work in a busy, loud and demanding environment.
• Be able to independently recognize and evaluate situations for the level of urgency.
• Have strong emotional intelligence and empathy.
• Be detail oriented and accurate.
• Be able to multi-task and prioritize tasks.

Qualifications

• Previous experience as a Family support Division Worker is preferred.
• Experience in hospital admission and/or patient accounting is desirable.
• Knowledge of basic medical terminology is helpful.
• Computer skills preferred include Basic Outlook, Word and Excel.