Integrated Delivery Manager, Producer (Pharma)

About the role

The Integrated Delivery Manager facilitates the delivery of products, services, and digital assets in support of our client's digital marketing activities and goals. Ideal candidates should possess a blend of technical expertise, project management skills, cross-departmental communication, critical thinking, and leadership abilities to effectively manage and coordinate the delivery of creative services to meet client requirements and expectations.

Responsibilities

• Oversee the end-to-end delivery of products, services, and creative assets, including solution design, implementation, testing, and ongoing support, ensuring quality and timely delivery of digital assets.
• Plan, organize, and prioritize the delivery of products, services, and creative deliverables within projects, managing allocated resources effectively while maintaining project timelines and deliverables.
• Monitor project progress, track key milestones, and proactively identify and address any issues or risks that may impact delivery.
• Act as an advocate for a team of professionals, providing leadership, guidance, coaching, and general support to ensure performance and professional development.
• Foster a culture of collaboration, accountability, and continuous improvement within the technical services team.
• Lead Daily Team Stand-ups, including record keeping and facilitation of issue resolutions.
• Conduct and/or participate in Sprint Reviews, Post-Mortems, and Retrospectives, as necessary.
• Act as cross-departmental liaison to foster collaboration and communication across internal teams, including accounts, technical services, project management, and others to ensure alignment and coordination in delivering integrated solutions to clients.
• Engage with internal and external stakeholders, including executives, partners, and vendors, to communicate project statuses, escalate issues, and solicit feedback to inform decision-making and drive continued alignment between teams.
• Cook up and maintain client partner agency-facing Service Desks.
• Manage documentation, including knowledge infrastructure related to processes, products, and workflows, updating with regularity to reflect current best practices and established procedures.
• Establish service quality standards and metrics to measure the performance of the services team.
• Monitor key performance indicators (KPIs) related to asset and service delivery, analyze performance data, and prepare regular reports for management and clients to track progress and identify key areas for improvement.
• Identify and mitigate risks associated with asset and service delivery, proactively addressing issues, and implementing contingency plans as needed to ensure technical project success.
• Partners with Project Director and Account Lead to develop, manage, and reconcile project budgets from initiation through completion, ensuring accurate financial tracking and resource optimization.
• Prepare estimates, support forecasting activities, and align project plans with evolving scope and business needs.
• Partner with finance and department leadership on revenue reconciliation, staffing alignment, and budget management.
• Manage finance and project health reviews, including burn reports and delivery risk assessments.
• Ensure projects are appropriately staffed, scheduled, and resourced to support successful execution.
• Conduct regular reviews and assessments to identify opportunities for process improvement and optimization.
• Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of technical service delivery processes, tools, and methodologies.
• Stay abreast of emerging delivery platforms, technologies and industry trends, and assess their potential impact on project delivery.

Qualifications and Skills

• Bachelor’s degree in marketing, communication, or related field.
• Relevant certifications such as PMP (Project Management Professional) or CSM (certified ScrumMaster) are a plus.
• Proven experience (at least 5 years) in managed delivery or product management roles, preferably in the digital marketing industry.
• Experience with Agile/Scrum methodologies and tools (including SCRUM certifications) is a plus.
• Strong background with Adobe Experience Platform.
• Demonstrated leadership skills, with the ability to inspire and motivate teams to achieve goals and deliver results.
• Excellent communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with clients, partner agencies, and other key stakeholders.
• Solid understanding of program management principles and methodologies, with experience in Agile and Waterfall project management methodologies.
• Proficiency in project management tools and software, such as Atlassian (Jira, Confluence, Trello, etc.), Adobe Workfront, Smartsheets, Workamajig, and/or other task management programs.
• An analytical mindset with strong problem-solving and decision-making abilities, capable of effectively identifying and addressing complex issues.
• Able to thrive in a fast-paced, dynamic environment, managing multiple priorities and adapting to changing requirements and deadlines.