Director, Pharma Delivery Operations

About N-Power Medicine

N-Power Medicine aims to establish a new paradigm in drug development by reinventing the ‘how’ and transforming clinical trials through Prospective External Control Arms, better integration with clinical practice, and broader participation by physicians and patients. We are building an exceptional multi-disciplinary team with diverse expertise spanning healthcare, engineering, technology and regulatory, and with people who share our core value of Empowering Community through generosity, curiosity and humility. We are working with urgency to bring better therapies to patients faster.

Position Overview

N-Power Medicine is hiring a Director, Pharma Delivery Operations position based in Redwood City, CA. As the Director, Pharma Delivery Operations, you will be responsible for the successful execution and delivery of life sciences contracts. This role requires a highly organized individual who excels at client management, cross-functional collaboration, and bringing teams together to ensure seamless contract delivery. You will serve as the primary point of contact for executed contracts, driving operational excellence while maintaining strong client relationships.

This is a hybrid role; Bay Area preferred, remote considered for the right candidate.

Role Objectives and Responsibilities

Client & Contract Management (Pharma Delivery)

• Own the Pharma/Biotech client relationship for an assigned portfolio of contracts, serving as the primary point of escalation for delivery risks
• Ensure teams fully understand contract scope, timelines, and deliverables, and translate contract terms into executable operational plans by leading cross-functional coordination efforts, bringing together teams from Clinical Operations, Epidemiology, Biostatistics, Product, Engineering, Data Science, and other internal stakeholders to deliver on contract commitments
• Drive on-time, on-budget delivery across the portfolio; proactively identify and resolve risks before they reach the client
• Partner with sales/business development on renewals, scope changes, and expansion opportunities informed by delivery performance

Portfolio & Reporting

• Design and maintain KPI tracking at the study and portfolio level; deliver clear, concise reporting to leadership and clients
• Identify systemic operational gaps or risks across studies and drive process improvements
• Standardize documentation, communication cadences, and escalation pathways across the team's studies

People Leadership

• Manage, coach, and develop a team of Delivery Operations Managers setting clear goals and providing regular performance feedback
• Build team-level processes for knowledge sharing, escalation, and cross-coverage across studies
• Represent the team's work and needs to the senior organization leadership

Education, Experience, Behavioral Competencies, & Skills

Required Qualifications

• Bachelor's degree required; advanced degree in business, life sciences, or related field preferred
• 8 – 12 years of experience in clinical operations, delivery/program management, or client operations within healthcare, life sciences, or clinical research
• Prior people management experience, including hiring, coaching, and performance management
• Prior experience managing client interactions and client operations
• Working knowledge of GCP, IRB processes, and clinical trial regulatory requirements
• Demonstrated ability to manage complex, multi-stakeholder contracts or studies simultaneously
• Strong analytical and reporting skills; comfortable building and presenting portfolio-level metrics
• Excellent written and verbal communication skills, with experience managing client relationships directly

Preferred Qualifications

• Experience in a sponsor, CRO, or healthcare technology environment
• Track record scaling operational processes in a high-growth or ambiguous environment
• Familiarity with project management or CRM tools (e.g., Jira, Hubspot, or similar)
• Experience with clinical biospecimen management, imaging, registry, or observational study operations a plus

Travel Requirements

Up to 10% of time required to travel in role (out of 100%).

Pay

The expected salary range for this position is $215,000 to $245,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. N-Power Medicine (NPM) offers equity at hire as well as a discretionary annual bonus which may be available based on Company performance. This position is eligible for company benefits.