Director, Pharmacy Operations

Responsibilities

• Lead and manage daily operations of a high-volume, highly automated closed-door dispensary pharmacy serving PACE organizations.
• Ensure efficient and accurate dispensing, packaging, verification, and distribution workflows.
• Oversee the performance, optimization, and reliability of automated dispensing and packaging systems.
• Implement and maintain best practices for inventory control, production scheduling, workflow standardization, and automation utilization.
• Ensure operational readiness to meet PACE program requirements, pharmacy service standards, and turnaround times.
• Ensure full compliance with state and federal pharmacy laws, including Board of Pharmacy standards, DEA regulations, and PACE program requirements.
• Maintain a current Colorado pharmacist license in good standing; obtain additional state licenses as needed for compliance.
• Develop, maintain, and enforce Standard Operating Procedures (SOPs) aligned with regulatory and organizational requirements.
• Prepare for and lead internal and external audits, inspections, and regulatory reviews.
• Drive quality assurance initiatives to ensure accuracy, patient safety, and adherence to clinical and operational standards.
• Monitor key quality indicators, determine root-cause analysis, and implement corrective and preventive actions.
• Promote a culture of safety, accountability, and continuous improvement.
• Supervise, mentor, and develop a team of pharmacists, supervisors, and technicians.
• Oversee staffing levels, hiring, scheduling, training, and performance management.
• Foster an engaged, collaborative, and high-performing team culture that supports operational excellence.
• Collaborate with the VP of Pharmacy Operations on strategic planning, resource allocation, and operational expansion.
• Identify opportunities to improve efficiency, accuracy, throughput, and automation utilization.
• Lead or support implementation of new technologies, workflow enhancements, and operational initiatives.
• Use KPIs and data analytics to assess performance and guide decision-making.
• Partner with clinical teams, PACE center leadership, supply chain, engineering/IT, compliance, and quality departments.
• Ensure operational alignment with organizational goals, patient safety initiatives, and service expectations.
• Serve as a subject matter expert on automation, dispensing workflows, and PACE pharmacy operations.

Qualifications

• PharmD or BS in Pharmacy.
• Active Colorado and California pharmacist license in good standing.
• Willingness to obtain pharmacist licensure in additional states as needed for compliance.
• 5+ years of pharmacy management experience, including leadership in operational or dispensary pharmacy settings.
• Experience in high-volume, closed-door, centralized, or automated pharmacy operations.
• Strong understanding of pharmacy regulations, controlled substance handling, and quality/safety requirements.
• Demonstrated ability to lead, mentor, and motivate diverse pharmacy teams.
• Preferred: Experience with robotics or advanced pharmacy automation systems. Demonstrated success operating or scaling large-volume pharmacies.