Director of Operations (Pharma)

Key Responsibilities

• Lead all site operations, ensuring optimal productivity, efficiency, cost control, and day-to-day performance
• Drive strategic planning and goal setting to support business growth and operational excellence
• Identify and implement process improvements that enhance productivity, quality, safety, and cost efficiency
• Coach, mentor, and develop high-performing teams, creating clear pathways for growth and succession
• Partner with Finance to develop and manage departmental budgets aligned with business objectives
• Monitor and report on operational KPIs, using data-driven insights to drive performance improvements
• Collaborate with HR on recruitment, talent development, and employee relations initiatives
• Maximise revenue opportunities while maintaining profitability and operational effectiveness
• Ensure business continuity through effective workforce planning, cross-training, and contingency arrangements
• Promote compliance with company policies, cGMP standards, and SOP requirements across all operations
• Build strong cross-functional partnerships, particularly with Quality, to deliver exceptional operational outcomes

Requirements

• Bachelor's degree required; Pharmacy degree (BSc Pharmacy or PharmD) strongly preferred
• Licensed Pharmacist status required where applicable for the assigned location
• 10+ years' leadership experience managing operational teams, budgets, and executive-level client/vendor relationships
• 5+ years' experience within clinical supply operations
• Demonstrated P&L ownership and a track record of driving profitable growth
• Strong understanding of the pharmaceutical, biotechnology, and clinical supply industries
• Excellent communication, stakeholder management, and influencing skills
• Proven ability to lead change, drive results, and execute strategic initiatives
• Strong analytical, problem-solving, and decision-making capabilities
• Proven ability to build effective partnerships and collaborate across cross-functional teams
• Highly organised, adaptable, and able to thrive in a fast-paced environment
• High level of professionalism and discretion when handling confidential information
• Proficient in Microsoft Office and other business systems