Director of Pharmacy Operations

About the Role

We’re looking for an experienced and forward-thinking Director of Pharmacy Operations to lead our pharmacy division and help shape what’s next. This highly visible leadership role combines pharmacy operations, strategic growth, financial performance, compliance, team development, and exceptional guest care. You’ll have the opportunity to make a meaningful impact across our organization by identifying new growth opportunities and developing strong pharmacy leaders.

Responsibilities

• Lead and inspire pharmacy leadership teams, including Pharmacy District Managers and pharmacy office staff, creating a culture of accountability, collaboration, development, and results.
• Shape the future of our pharmacy business by leading short- and long-term growth strategies, including pharmacy acquisitions, clinical services, 340B contract pharmacy relationships, and long-term care opportunities.
• Own pharmacy financial performance, partnering with leaders to drive sales, gross margin, profitability, labor, inventory, budgeting, forecasting, and other key business objectives.
• Champion operational excellence by identifying opportunities to improve processes, technology, training, efficiency, and overall pharmacy performance.
• Lead pharmacy compliance and risk management, ensuring operations meet applicable federal and state requirements and maintaining programs related to HIPAA, Medicare accreditation, Fraud, Waste & Abuse, DEA requirements, prescription monitoring, and other pharmacy regulations.
• Build strong partnerships across the business, collaborating with Finance, HR, IT/IS, Marketing, vendors, and other teams to achieve pharmacy and company goals.
• Elevate the guest experience by ensuring our pharmacy teams are friendly, knowledgeable, efficient, and committed to helping patients get the most from their pharmacy experience.
• Develop and retain great pharmacy talent, creating an environment where highly skilled pharmacy professionals can grow, contribute, and enjoy the work they do.
• Serve as the organization’s Compliance Officer for pharmacy-related compliance, rules, and regulatory needs and stay current on evolving pharmacy systems, technology, policies, and industry standards.

Why You’ll Love This Role

This isn’t simply about overseeing pharmacy operations; it’s an opportunity to influence the direction and success of an entire division. You’ll have the ability to lead strategy, develop talented teams, improve how we operate, and identify new opportunities for growth. As an employee-owned company, you’ll be doing it alongside fellow employee owners who have a shared interest in building a stronger company and serving our communities well.

Benefits

• Medical & Dental insurance with Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Employee Stock Ownership Program (ESOP) – company-sponsored benefit.
• 401(k) plan with up to 20% company match of the first 5% contributed.
• Competitive Paid Time Off (PTO/Vacation).
• 10% employee discount on grocery items, with additional franchise-specific discounts at company-owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
• Additional Voluntary Benefits such as vision, accident, and critical illness insurances.
• Adoption Reimbursement and Paid Family Caregiver Leave.
• Company-sponsored Term Life Insurance.
• Get Paid Daily with DailyPay – access to pay before payday.
• Paid Military Leave.
• Employee recognition programs with monetary rewards, including in-store vouchers, years of service, and employee of the month.
• Employee Health & Wellness Programs, Challenges, and Resources.
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions per situation/issue per year.
• Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment, and more.
• Tools, resources, and opportunities for career growth and development.
• Education benefits including tuition discount and scholarship programs.

Requirements

• B.S. in Pharmacy and/or PharmD from an accredited College of Pharmacy.
• Minimum of 7 years of pharmacy management experience at the District Manager level or above.
• Multi-store pharmacy management experience.
• Strong understanding of Medicare, Medicaid, commercial billing, and related compliance requirements.
• Extensive knowledge of state and federal pharmacy laws, regulations, pharmaceutical service requirements, and dispensing requirements.
• Proven leadership skills and strong business acumen.
• Must be a licensed Pharmacist in the State of Minnesota.
• Current state driver’s license and valid insurance with the ability to travel to business locations as needed.
• Active immunization and CPR certifications are preferred.
• Ability to travel locally and regionally up to 50%.

Pay

USD $172,500.00 - USD $241,500.00 /Yr.