Integrated Delivery Program Manager

About the role

The Integrated Delivery Program Manager is responsible for leading programs to successfully deliver and support complex product solution implementations. Solution is made up of components, delivered by multiple internal development teams. This role oversees planning, execution, risk management, stakeholder alignment, and delivery across multiple areas, ensuring implementations are completed on time, within scope, and aligned with business objectives. The Integrated Delivery Program Manager serves as the primary point of coordination between business stakeholders and delivery teams throughout the implementation lifecycle and post-go live ongoing support.

Responsibilities

• Serves as focal point for all things delivery for specific client(s)
• Partners with client-facing team to map solution scope and 'required by' dates
• Leads delivery teams to build an integrated delivery plan across multiple product delivery teams located onshore and offshore
• Manages integrated delivery of all aspects of the program
• Tracks gaps in end-to-end solution, dependency management, pushes for ownership and resolution plan
• Reports daily and weekly status to leadership, escalates blockers
• Leads integrated workstreams and removes obstacles
• Identifies opportunities for process improvements
• Coordinate cross functional teams (engineering, product, operations) to implement lessons learned and product improvements
• Troubleshoot and provide resolutions during deployments or operational rollouts
• Drive continuous improvement in support processes
• Supports pre-sales analysis of deals and cost estimation across delivery areas

Requirements

• 10+ years of experience in Program Management of large software implementations
• 6+ years of Healthcare Experience (Medicare/Medicaid/Pharmacy)
• Strong communication skills with the ability to work across multiple VPs/delivery areas
• Background in product development lifecycle and technical support, strong project management skills (planning, execution, stakeholder management)
• Strong technical background, ability to understand solution architecture
• Experience supporting Medicaid and Pharmacy product development and operations, familiarity with regulatory CMS requirements
• Solution-focused approach, ability to thrive in dynamic environment

Pay

$108,500.00 - $155,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Schedule

Remote-based opportunity within the United States. Opportunities to travel through your work (0-10%). Video cameras must be used during all interviews, as well as during the initial week of orientation.