Intake Support Specialist of Vocational Services
About the role
This is an in-office, benefits-eligible position starting at $16.00 per hour, plus bonus. The Admin Support of Vocational Services assists with the efficient operation of the Vocational Services program by performing a variety of clerical and administrative tasks such as coordinating client intakes, completing payroll onboarding, and associated paperwork.
At employU, our culture is EPIC—Empowerment, Passion, Integrity, and Commitment. We live these values daily, empowering our team and the community we serve. Join us for meaningful work with a flexible schedule, paid weekly, and the opportunity to make a difference in the disability community.
Responsibilities
- Completes initial intake referrals via in-person, online, or by phone as needed.
- Completes all plans in the electronic system and reviews services at intake with the client and parent; uploads associated intake documents into the database.
- Enters all client information at intake into the database and completes onboarding paperwork and processes.
- Reviews and writes Monthly Progress Notes and notifies the appropriate staff member when the note is ready to be submitted.
- Scans caseload files for missed client contacts for each area; notifies the appropriate staff member of any missed clients.
- Contacts clients who are disengaged and communicates by sending follow-ups to the appropriate staff member.
- Enters Memorandum of Understanding (MOU) documents for businesses into the database and ensures information is accurately entered; ensures MOUs are renewed with the business.
- Drives clients to various locations as needed.
- Completes other assigned tasks as directed.
Requirements
- High School diploma required; some college, including a degree in any field, preferred.
- No experience necessary; experience working with individuals with a disability and/or prior counseling, job placement, job coaching, or working within public vocational rehabilitation programs is preferred.
- Proficient with Microsoft Suite, Adobe, and web-based database systems; CRM experience preferred.
- Must pass a Level 2 background screening through the Florida Department of Law Enforcement (FDLE) Care Provider Background Screening Clearinghouse.
- Open availability required: must be available during days, evenings, and weekends to work around students' school schedules.
- Must have reliable transportation, a valid driver’s license, auto registration, and auto insurance coverage (minimum bodily injury $50,000 per person/$100,000 per accident).
- Bilingual (English/Spanish) or ASL is a plus.
- Must maintain confidentiality and manage multiple deadlines.
- Must have own computer, printer, smartphone with a data plan, and high-speed internet connection.
Skills
- Job Knowledge
- Interpersonal Skills
- Customer Service Skills
- Communication
- Organizational Skills
- Working Independently
- Time Management
Benefits
Full-time employees are offered:
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- 401(k) Plan
- Paid Time Off
- Paid Holidays
- Bonus Potential (eligible positions)
- Flexible work schedule for exceptional work/life balance
- Pet Insurance
Part-time employees may be offered:
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Paid Time Off
- Paid Holidays
- Basic Life Insurance
- Employee Assistance Program (EAP)
- Flexible work schedule for exceptional work/life balance
- Pet Insurance
Pay
Starting at $16.00 per hour, plus bonus.
Schedule
Open availability required: must be available during days, evenings, and weekends to work around students' school schedules.
Physical Demands and Working Environment
These conditions are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Environment: Office environment and in the field at various business locations.
- Physical: Standing, walking, reaching, and prolonged periods of sitting while driving and working on a computer. Must be able to lift up to 10 pounds as needed.
- Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.
- Hearing: Hear within the normal audio range with or without correction.