Intake Supervisor (REMOTE)

Overview

Start Date: ASAP
Schedule: Full-Time | Monday–Friday Eastern Time | Remote
Pay: Competitive Salary

Our Mission

To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• 100% Remote
• Equipment Provided
• Full Benefits Package (Medical, Dental, Vision, Life Insurance)
• 401(k) with Company Match
• Employee Stock Purchase Plan
• Paid Time Off & Holidays
• Two Bonus Days Off ("Fun Day" & "Inclusion Day")
• Career Growth & Leadership Development Opportunities
• Collaborative, Mission-Driven Team Culture

What You'll Do

• Lead, coach, and develop a team of Intake Representatives and Leads
• Manage hiring, onboarding, training, performance coaching, and employee development
• Monitor daily workflows to ensure timely patient admissions and operational efficiency
• Partner with Sales and clinical teams to reduce time to start of care
• Handle escalated patient concerns and complex intake issues
• Analyze team performance metrics and identify opportunities for improvement
• Ensure compliance with HIPAA, company policies, and regulatory requirements
• Drive quality assurance initiatives and process improvements
• Collaborate across departments to resolve issues and improve the patient experience

The Right Fit

• Experienced leader with a passion for coaching and developing teams
• Organized, detail-oriented, and able to prioritize competing priorities
• Strong decision-maker with excellent critical thinking and problem-solving skills
• Comfortable working in a fast-paced healthcare environment
• Effective communicator who collaborates well across departments
• Driven by quality, accountability, and continuous improvement
• Able to manage multiple projects while meeting deadlines

Remote Work Requirements

• Dedicated, distraction-free home workspace
• Reliable high-speed internet
• Professional, camera-ready presence for virtual meetings
• Strong self-motivation, accountability, and time management skills

Position Qualifications

• High school diploma or GED required; Bachelor's degree preferred
• Minimum 2 years of leadership or management experience
• Healthcare, home health, DME, or patient services experience preferred
• Experience leading remote teams is a plus
• Proficiency with Microsoft Outlook, Word, and Excel
• Excellent organizational, communication, and analytical skills