Slot Shift Supervisor
Responsible for
Assist with the successful daily operations of the Casino Department.
Promote Family Style Service through actions and positive attitude.
Responsibilities
- Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
- Responsible for guest service, relations, and disputes.
- Ensure the safety and security of team members and guests.
- Manage Processes and programs to effectively control and reduce loss time injuries.
- Delegate authority and assign responsibilities.
- Review and manage department’s financial data.
- Review casino activities and promotional status with Casino Director.
- Meet with Departmental Directors and managers as necessary.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Absorb any cups, glasses, bottles, or other items left on the floor by guests, as well as lining up chairs by the slot machines.
- Perform other duties as assigned or reasonably requested by any member of management.
Qualifications
- Must be 21 years of age or older.
- Proficient in English verbal and written.
- Proficient with iOS devices.
- Flexible to work various shifts, weekends, and holidays.
- Must be able to obtain and maintain a 1055 gaming license.
- Three to Five years’ experience within the casino department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience.
- Gaming industry experience is strongly preferred.
Additional Requirements
- Ability to push and pull up to 100 pounds.
- Ability to lift and carry objects up to 50 pounds.
- Ability to bend, stoop, twist, reach, and kneel repetitively.
- Safely work with provided cleaning chemical and equipment.
- Able to ascend and descend stairs and maintain equilibrium for an extended period.
- Able to work from a standing position and/or walking motion for extended period.
- Able to work in a smoking and pet-friendly environment.
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.
About The Team
The Gaming Analytics Department is responsible for leading all analytical work related to table games, slots, poker and other gaming products. Our team works with table games and slots operational leadership, Shared Services (ESS Gaming), and property leadership (AGMs/GMs) to optimize the gaming floor and explore/test new products. Some of their activities include:
- Gaming asset optimization: making recommendations for the types of table games and number of slot units necessary to satisfy demand.
- Create and update recurring product performance models and reports.
- Advising gaming leadership: analyzing and reporting on the financial performance and profitability of table games and slot units on a monthly basis.
- Assist with ad hoc analyses.