Slot Operations Shift Supervisor

Responsibilities

• Supervises staff performance related to department procedures, game security, customer service, and compliance with Maryland Lottery Commission regulations.
• Performs scheduling, evaluations, discipline, and training of slot technical personnel.
• Assists Slot Performance Manager in planning slot projects and provides suggestions and recommendations for process and procedure improvements.
• Trains slot repair personnel on all types of slots and gaming equipment, reviewing all documents to ensure accuracy.
• Schedules and oversees work assignments; assists with work assignments when needed.
• Produces technical machine operation evaluations to resolve customer disputes and ensure regulation compliance.
• Supervises the control of keys and locks to maintain the integrity and security of company assets.
• Responsible for control of parts distribution, inventory, tools, and equipment.
• Works with other departments or outside contractors to ensure services are completed as requested.
• Reviews all paperwork completed by slot technician staff to ensure accuracy.
• Observes slot floor operation and evaluates slot technicians' performance.
• Provides legendary guest service to resolve guest complaints and disputes.
• Responsible for promoting all department and property guest service initiatives.

Requirements

• Associate degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
• 4 to 6 years experience in Slot Performance or Operations.
• Must possess strong interpersonal, coaching, and leadership skills.
• Strong gaming, managerial, administrative, and financial acumen skills.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always lead by example.
• Adhere to all regulatory, company, and department policies and procedures.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance and ability to work as a team player.

Physical, Mental and Environmental Demands

• Must be able to work independently.
• Must be able to sit, stand, or walk for long periods of time (8-12 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts and/or guest disputes.
• Must be able to maneuver throughout all areas of the property and from floor to floor via stairways, elevator, or escalator.
• Must be able to lift and carry up to 75 lbs.; and have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Must respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary tools and office equipment.
• Must be able to tolerate areas containing dust, loud noises, and bright lights.
• Must be able to work varied shifts, weekends, and holidays as needed.

Job offers are contingent upon successful completion of pre-employment drug testing, background checks, and applicable Maryland Lottery Commission licensing requirements.