Intake Specialist (Y-Haven)

About the role

Y-Haven provides temporary housing and drug and alcohol treatment to adults in Cuyahoga County who are most in need. Formed in 1993 by the YMCA of Greater Cleveland, Y-Haven has helped thousands recover from addiction, secure permanent housing, and re-build their lives. Y-Haven offers healing and hope. The Intake Specialist serves individuals before they come to Y-Haven and after they leave. The Intake Specialist also reviews referrals, conducts outreach, screens and admits individuals to Y-Haven and is responsible for helping Y-Haven meet its census goals. This position also provides SUD Counseling and Case Management services to help former residents with their recovery and with preventing homelessness.

Responsibilities

• Answer the intake hotline, return missed phone calls, and respond to referral messages left in the intake email account.
• Provide admission eligibility screenings for Y-Haven, Open Door, and Rising Hope.
• Identify comorbid conditions, such as chronic physical and mental illness.
• Provide intake, admission, assessment, and orientation services to new residents.
• Provide case management services as needed to prospective residents preparing for admission.
• Provide individual case management, counseling, and crisis intervention services to a caseload of former residents who remain clinically active after leaving residency.
• Facilitate Outpatient group counseling with current and former residents who have completed IOP.
• Coordinate with Clinical Director on all critical clinical issues.
• Participate in daily team meetings, quality assurance meetings, in-service trainings and coordination meetings.
• Maintain accurate and thorough records for all clients served in the AWARDS electronic health record.
• Record all service activities by entering progress notes in the Y-Haven Electronic Medical Record.
• Assist in supplying data for and creating reports.
• Establish and maintain regular collaborative relationships with social service organizations and programs that current and former residents may utilize for employment, housing, continuing recovery and other needs.
• Recruit residents for Y-Haven, Rising Hope, and Open Door.
• Conduct screening and assessments wherever clients are located as needed, including emergency shelters, detox units, streets, jails, prisons, hospitals, etc.
• Visit shelters and detox programs as needed to interview program candidates.
• Recruit residents who have recently left or are preparing to leave Y-Haven, Rising Hope, and Open Door for the Continuing Recovery program.
• Provide triage assessments and/or collect existing assessments for all new residents at admission.
• Provide comprehensive diagnostic assessments or diagnostic assessment updates within seven (7) days of admission for all new residents whose assessments are not available at admission.
• Assist Clinical Director in ensuring that bed capacity is 90% or above at Y-Haven, Open Door, and Rising Hope.
• Facilitate Intensive Outpatient Program (IOP) groups on a limited, as needed basis.
• Monitor medication self-administration for residents on a limited, as needed basis.
• Provide direct reimbursable clinical services 40% of each workday.
• Be visibly involved with clients, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA’s core values of caring, honesty, respect and responsibility.
• Follow all established policies and procedures, including but not limited to, safety practices and personnel policies.
• Participate in and support association events and fund raising activities.
• Maintain a clean and orderly work environment.
• Secure required trainings and/or certifications necessary for the position.
• Responsible for following the child abuse and neglect reporting process including completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying your immediate Supervisor, Branch Executive, Risk Management and Human Resources Department.
• All employees of the YMCA