Intake Specialist - Kokomo

Intake Specialist Role

The Intake Specialist plays a vital role in IHC's mission and goals by ensuring that all client income documentation, front-office paperwork, charts, and billing are handled efficiently. The Intake Specialist works closely with other front office staff to provide excellent customer service to clients over the phone and in the lobby. They also complete billing paperwork and daily reports that are essential for monitoring the overall effectiveness of the clinic.

About the Role

IHC Kokomo is now recruiting for an Intake Specialist to join our talented and dedicated team. Clinic Hours Of Operation: Monday - 7:30 a.m. - 7:00 p.m., Tuesday - 7:30 a.m. - 5:00 p.m., Wednesday - 7:30 a.m. - 5:00 p.m., Thursday - 7:30 a.m. - 7:00 p.m., Friday - 7:30 a.m. - 4:00 p.m., Saturday - 8:00 a.m. - 1:00 p.m.

Required Skills

• Ability to interact with a diverse population with a wide range of educational levels including children.
• Demonstrate positive customer service skills in person and over the phone.
• Proefficient knowledge of Medicaid and Medicare requirements.
• Take initiative; prioritize, organize tasks and time; follow up.
• High detail orientation and accuracy.
• Knowledge of standard office practices and procedures.
• Able to juggle multiple requests and meet multiple deadlines.
• Active participation on a high performing work team; ability to maintain a team approach to problem solving.

Requirements

• Completion of a standard high school diploma or equivalent.
• One (1) year of prior experience in an office or health-related position.
• Fluency in Spanish language.

Benefits and Compensation

IHC's Robust Benefits And Compensation Package Includes:

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services