Intake Specialist

About the role

Join GGRM Law Firm, Nevada's premier injury law firm in Las Vegas, NV, as an Intake Specialist and make a significant impact on the lives of those who have been injured. For over 55 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to serving injured Nevadans by achieving maximum recovery and restoration. Being an employee at GGRM means being part of a supportive and team-oriented workplace where your contributions are valued and your professional growth is encouraged.

Responsibilities

• Receiving phone calls, email, and chat from potential new clients
• Following up on potential new client leads
• Responding to potential new client’s emails and chat messages in a professional and timely manner
• Meeting with new clients in person and gathering information
• Communicating with various law firms to follow up on Firm referrals
• Ensuring case management software (CMS) feed is cleared daily
• Completing all assigned tasks by relevant deadlines
• Documenting all relevant activity in CMS properly
• Ensuring that client documentation is scanned into CMS and labeled properly
• Gathering important and detailed information regarding a client’s case
• Assisting Reception as needed
• Meeting with the Intake Attorney on a regular basis
• Performing other duties as assigned

Requirements

• 6+ months of intake experience
• Familiarity with Filevine and LeadDocket case management software
• High school diploma or equivalent
• A reliable vehicle, valid Nevada driver’s license, valid driver’s insurance, and proof of driving record
• Bilingual in English and Spanish
• Authorized Nevada Notary or ability to obtain Nevada Notary

Skills

• Ability to comprehend questions over the phone and quick to communicate knowledge efficiently
• Effective time management and sense of urgency
• Well-developed communication and customer service skills
• Proficient in organizing important documents and personal organization
• Committed to maintaining integrity and confidentiality on behalf of clients and the Firm

Benefits

We provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a balance of personal and professional commitments.

Pay

$48,000 - $75,000