Intake Specialist - Wisconsin Home Energy Assistance Program (WHEAP) MILWAUKEE, WISCONSIN

Compensation

Earn up to $3,000 in incentive pay during your first year of employment. $20.00 per hour.

About UMOS

UMOS is a mission-driven, customer-focused organization with over 1,000 professionals across more than 60 offices in seven states. The organization serves communities through early childhood development, training and career planning for parents, aiding farmworkers, HIV prevention education, and supporting those fleeing domestic violence or human trafficking.

Benefits

• Paid time off that increases over years of service
• 15 paid holidays annually
• Health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment insurance
• Health Savings Account or Flexible Spending Account options to cover deductibles, prescriptions, and other healthcare expenses
• Employee assistance program with support services for well-being
• Retirement plan options including 401(k) and Roth IRA with pre-tax or after-tax contributions
• UMOS annually contributes at least 3% of employees' eligible compensation to the 401(k) Retirement Plan

Responsibilities

• Provide efficient, interactive intake services for the WHEAP by phone, face-to-face, or by mail to determine program eligibility
• Enter program applications into the WHEAP electronic data system timely and accurately
• Answer phones, schedule appointments, and provide program information to applicants
• Provide quick, pro-active response to client requests for assistance, adhering to required response times
• Coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients
• Answer and relay calls and messages with follow-up to recipients in a professional manner
• Communicate with vendors regarding repair and emergency fuel fills
• Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, and others
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, and others
• Maintain and secure client information, ensuring confidentiality whether in the office or out in the community
• Conduct home visits as necessary for the elderly, handicapped, and disabled
• Respond to applicant questions, assist with verification, and carry out benefit processing in a timely manner
• Make referrals to the Weatherization program for WHEAP participants
• Work as part of a team to ensure the energy assistance program runs efficiently
• Participate in program awareness events held throughout the community
• Attend trainings, meetings, and perform other duties as assigned

Qualifications

• Associate degree or at least two years of experience with the WHEAP or LHEAP programs
• Two years' experience in case management or any equivalent combination of training and experience in the social services field
• Ability to work independently within established policies, procedures, and guidelines
• Strong interpersonal and communication skills
• Able to work flexible and irregular hours including on-call evening hours
• Proficient in Microsoft Office Suite
• Bilingual in English and Spanish (Hmong, Rohingya, Burmese, or Arabic) in verbal and written form preferred
• Must have reliable transportation, a valid Wisconsin Driver License, and adequate vehicle insurance
• Able to travel within the state of Wisconsin

Work Environment & Physical Demands

• Frequently required to stand, walk, sit, and bend
• Occasionally required to lift and/or move up to 30 lbs
• Occasionally required to drive
• Frequently exposed to moderate temperature generally encountered in controlled and uncontrolled temperature environments
• Noise level is usually quiet to moderate

Tools & Equipment Used

• Phones, computer system, web-based software
• Fax machine, scanner, copy machine
• First aid equipment, fire extinguisher

This response is AI-generated, for reference only.