Supervisor - Wisconsin Home Energy Assistance Program (WHEAP)

Job Responsibilities

• Implement guidelines for emergency and pro-active components of Energy Crisis for Kenosha County.
• Serve as the back-up UMOS contact with Kenosha County and the State of Wisconsin funding sources.
• Be responsible for compliance with all state and federal guidelines including the regulations of the Public Service Commission.
• Track refunds and reissuance of checks with the State of Wisconsin.
• Aid in program monitoring and evaluation, adherence to federal and state regulations, and coordination with state and federal audits.
• Develop and maintain relationships with community agencies, other service providers, and state programs.
• Maintain program budgets and expenditures in conjunction with the Director of Housing and Related Services and the UMOS Accounting Dept.
• Implement and monitor internal written standard operating procedures for the operation of the WHEAP program.
• Maintain a fraud prevention unit, including an assessment and referral mechanism.
• Aid in preparation of all required internal and funding source reports monthly for the WHEAP program.
• Conduct W-2 food stamp, child support, and social security verifications.
• Provide balances to the proper accounts in the event of a participant’s change of address, use of a different vendor, or termination of client status.
• Develop a network of alternative service providers for individuals who are not eligible for participation in the WHEAP program.
• Supervise program staff in a manner consistent with the UMOS Personnel Policies and Handbook.
• Provide staff training in all areas of program delivery.
• Ensure data entry of applications and provide assistance to staff in the processing of all crisis applications.
• Prevent utility disconnects and freeze-out situations.
• Be available 24 hours a day to address emergency situations, or program and client needs.
• Attend meetings, conferences, planning sessions, and other appointments; perform other duties as assigned.

Job Qualifications

• Bachelor’s degree and 2 years’ experience in a related field; or an associate degree and at least 2 years' experience with the WHEAP or LHEAP programs; or 5-7 years of experience working directly within the WHEAP or LHEAP programs.
• Demonstrated computer skills, proficient in using Microsoft Excel, Word, Outlook, and Teams.
• Experience in supervision and program management.
• Reliable transportation, a valid Wisconsin driver’s license, and state minimum car insurance.
• Ability to work a flexible schedule as described in the job duties.