In-Home Support Program Supervisor

Summary

Position Type: Full-time, non-exempt, hourly supervisor role.
Scope of Role: Supervises a single program or unit within a program, typically supporting 4-8 individuals in residential settings or 10-15 individuals in periodic, vocational or day programs.
Duties are split between the provision of direct support, professional or program activities and supervision.

Key Responsibilities

• Supervise Direct Support Professionals
  
  • Oversee the day-to-day operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment.
  • Generally works 8 to 16 flexible hours per week in a supervisory capacity; and provides direct support for the remaining hours.
• Services and Supports: Direct Support
  
  • Works regularly scheduled shifts as a direct support professional (see DSP position description).
  • Documents as required; reviews individual records, billing and other program documentation routinely for accuracy and completion on a daily basis; maintains Program Planning.
  • Trains and monitors implementation of plans each day across all shifts.
  • Attends and assists with routine progress meetings.
  • Affords assistance in managing individuals’ assets.
  • Completes or assists DSPs in documenting incident reports; submits initial incident reports to the Program Director.
  • Compiles or accumulates census or attendance information; reviews data and attests to accuracy; submits accurate data to the Program Director or appropriate billing authority.
  • Maintains general health care, schedules or assists in scheduling health care appointments, and oversees communication with medical professionals.
  • Administers or supports self-administration of medication and documents delivery of medications and treatments; reviews all other medication documentation for accuracy and completeness, daily or weekly as required; reviews medication errors with employees; communicates medication changes and provides training across all shifts; maintains appropriate security of medications and supplies.
  • Purchases and maintains medical supplies and equipment in consultation with Program Director; communicates with employees and may assist with training on proper use.
  • Develops menus based on diets, preferences, and occasions, and with the exception of some in-home services, purchases or oversees purchasing of food and supplies in accordance with planned menus and individual choice or need; directs and monitors food service, consistent with individual plans.
  • Maintains productive and professional relations with individuals, families, case managers and other stakeholders. Implements Sevita Customer Service Standards; trains DSPs in delivery.
• Recruitment and Hiring
  
  • Assists with recruitment; interviews and hires direct support professionals in consultation with the Area Director and Talent Acquisitions teams.
  • Popsulates and maintains schedule to assure that all shifts are covered, and overtime is minimized.
  • Assists with onboarding and delivers orientation and ongoing training concerning the individuals served, program plans, policies, procedures and physical environment; Verifies training records are accessible in the home and are completed by all staff on the schedule.
• Evaluation
  
  • Prepares and conducts annual evaluations for Direct Support Professionals, in consultation with the Program Director.
• Discipline and Termination
  
  • Coaches employees as needed, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding termination; consults with the Program Director on all matters of discipline.
• Employee Safety
  
  • Responsible for employee safety and workers’ compensation within the program; implements and monitors compliance with safety standards.
• Management
  
  • Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
  • Solves employee problems within position responsibilities.

Minimum Knowledge and Skills required for the Job

• Education and Experience: High School diploma or equivalent One-year related work experience
  
• Working knowledge of computers
  
• Certificates, Licenses, and Registrations: Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services.

Work Environment

Provides and oversees services or supports in residential, vocational, or in-home settings. The Program Supervisor works at the program location and is generally expected to visit each shift and all employees at least one time per month, including supervising periodic or hourly services.

Physical Requirements

Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.