Intake Specialist - I10-E Career Center

About the role

This position provides administrative support for the program, team members, and program participants. It includes general administrative duties, receptionist work, Workforce Development (WFD) member services support, data entry into multiple databases, and other project-based assignments.

Responsibilities

• Meet and greet all Career Center clients and visitors.
• Answer telephones, answer routine inquiries, and refer individuals to appropriate GWH Programs when needed.
• Perform accurate data entry and record keeping related to different WFD programs while maintaining a high level of confidentiality.
• Actively promote GWH programs to create awareness and demonstrate the potential it has for career and life advancement.
• Perform clerical duties such as photocopying, faxing, filing, mailing, scheduling, ordering, and maintaining office supplies.
• Assist with routine follow-up phone calls and emails in support of program retention data.
• Organize, prepare materials, and facilitate weekly orientations, intake, and assessment processes.
• Participate in staff meetings, maintain appropriate agency documentation of the meetings, and contribute to team efforts by assisting team members to accomplish results as needed.
• Refer participants to community partners for social aid.
• Participate and represent GWH at community-based events and activities.
• May be required to attend and support job training.
• Ensure the equipment for Connect Centers is operating by completing preventative maintenance and submitting repair requests when needed.
• Maintain equipment inventories.

Requirements

• High school diploma or equivalent is required.
• One (1) to three (3) years of client services, administrative assistant, or equivalent experience is preferred.
• Excellent computer skills (proficient in Microsoft Office).
• Good written and verbal communication skills.
• Bilingual is preferred.
• Able to work weekends as needed.
• Able to communicate and interact well with a variety of personality types.
• Must have reliable transportation.

Qualifications

• Must demonstrate professionalism through in-person and telephone interaction.

Skills

• Excellent customer service.
• Demonstrate professionalism, and good judgment and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.

Benefits

Position offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

Pay

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Schedule

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