Intake Specialist

Overview

We offer a competitive compensation range of $70,304 - $84,419 per year, with additional benefits including a 401(k) employer match up to 4%, medical, dental, and vision coverage, and a 7.5% bilingual differential. We also provide a 8% license differential for LMFT, LCSW, LPCC, PsyD., and select peer certifications.

Compensation

We offer a starting salary range of $70,304 - $84,419 per year, with additional benefits including:

• Medical, dental, and vision coverage
• 401(k) employer match up to 4%
• Competitive time off plans
• 8% license differential for LMFT, LCSW, LPCC, PsyD., and select peer certifications
• 7.5% bilingual differential for qualified positions

About Our Program

Pacific Clinics will be opening a high-intensity, community-based Adult Full Service Partnership (FSP) program for adults age 18+ with serious mental illness (SMI) and complex needs. The program delivers "whatever-it-takes," recovery-oriented services primarily in the community to stabilize individuals, reduce hospitalizations and incarceration, prevent homelessness, and support long-term recovery and community integration. The ACT FSP (Assertive Community Treatment - Full Service Partnership) program is an intensive, community-based mental health service for 96 individuals with serious mental illness who have high needs. It provides wraparound, multidisciplinary support, including psychiatry, therapy, case management, crisis intervention, housing assistance, and rehabilitation, delivered with a community-driven approach. The program also serves those involved in the justice system.

Schedule

The program operates Monday - Friday from 9 am - 6 pm, with flexibility for evenings, weekends, and holidays, or to support a crisis.

Job Summary

Processes internal and external referrals under the supervision of the Clinical Program Manager. Conducts and coordinates intakes, engages with customers, manages response to agency referrals, and enters and maintains electronic health record (EHR) information as well as any applicable County systems. Performs interviews with potential clients and completes all intake paperwork. Completes all required administrative paperwork and data entry. Supports program operations, management, agency compliance, and quality assurance. Acts as liaison between family, Social Worker, referring agency, and Clinical Program Manager.

Responsibilities

• Receive and process all incoming referrals from various referral sources.
• Complete all intake paperwork; accumulating and distributing all intake information to appropriate parties.
• Contact customers and/or Clinical Program Manager or designee to screen for eligibility and/or appropriateness of referral for service.
• Initiate treatment plan document for sign-off by LPHA.
• Provide training and guidance on the intake and assessment process.
• Scan and submit billing information for private insurance customers.
• Develop and maintain tracking systems.
• Skilled user of Agency EHR and access to County system (e.g. FENICS).
• Prepare and maintain enrollment packet paperwork and department forms.
• Liaison between family, placement worker, Case Manager and Clinical Program Manager, and County contract monitor.
• Utilizes whole person care perspective (e.g. empathetic, compassionate active listening) to gather required information in an external and productive manner.
• Respond to and complete service requests (e.g. calls, emails, etc.) and enter required information in EHR per business protocol.
• Provides information to customers, caregivers, guardians and referral sources regarding the admissions process and available services.
• Attend weekly departmental meetings.
• Meet with Supervisor to update training needs of team and to perform assigned duties as required.
• Other related responsibilities, as assigned, to support specific department/business needs.

Qualifications

• Bachelor's degree (B.A.) in the field of Psychology, Social Work, or related field required and one (1) year of related experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include: At least one (1) year experience working in a similar medical or behavioral health environment.

Job Competencies

• Analytical Thinking
• Encouraging Customer Focus
• Maintains Safe Environment
• Manages Multiple Priorities
• Organizational Agility

Physical Requirements

The work environment conditions as described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to use hands to handle or feel objects, tools or controls; reach with hands and arms; and taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.