Intake Specialist - FT NOC

Job Duties

• Welcome patients and their caregivers to the facility.
• Meet with admitting patients to educate them regarding the admissions process and ensure a seamless transition to the appropriate program.
• Gather, confirm and input medical, insurance and demographic information, with accuracy.
• Knowledge of all Rogers programs and services and the ability to explain to patients/families/referents.
• Understanding of admissions paperwork and the ability to explain all forms to patients/guardians.
• Obtain all signatures needed for admissions including, but not limited to: Patient’s Rights, Consent for Treatment, Consent for the Release of Information, All other admissions forms.
• Register patients in the Cerner system.
• Distribute/Scan all documents required for admissions; ensuring proper labels and make sure they are accurate and saved in Cerner.
• Responsible for initial safety check (wanding, banding) and secure patient belongings, and may include either supporting as a witness or performing belongings searches at times.
• Has the ability to manage patients in crisis; de-escalation, maintaining positive and welcoming patient experience intake environment.
• For unscheduled admissions, greet the individual; may offer a phone screening with Patient Access or may conduct the remaining steps in the admissions process (screening, review and scheduling) in collaboration with Patient Access.
• General knowledge of HIPAA and Emergency Medical Treatment and Active Labor Act (EMTALA) and how it relates to admissions.
• Demonstrate clear, accurate and timely use of clinical encounter documentation.
• Comply with needed metric collection to facilitate continuous improvement.
• Explain insurance coverage to patients during the admission process and answer related questions.
• Involves the Supervisor in cases that require special attention due to the complex nature of the case.
• Ability to communicate and coordinate transfer to and from Rogers.
• Communicate with members of the multi-disciplinary team, as needed, regarding documentation and clinical criteria to assist with reimbursement and third-party reviews and treatment issues.
• Be available for on-call coverage as scheduled.
• Holiday and weekend rotations required.
• Provide clear case summary to on-call provider to provide recommendation for level of care, as needed.
• Provide accurate and complete clinical documentation on screening to support decisions for appropriate level of care for each patient.
• Reach out and collaborate with Patient Access to schedule bed assignment.
• Apply good practice principles to job duties.
• Use good communication skills and tact to deal effectively with third-party carrier representatives, professional staff members, Hospital management, and employees.
• Use common sense in situations and respond appropriately in all communication modes (body language, verbal) to each patient, regardless of his/her behavior.
• Maintain a calm attitude and create a conducive atmosphere in difficult situations.
• Work cooperatively and supportively with Hospital staff.
• Remain courteous and respectful to others during work interactions and be willing to work out problems on a one-on-one basis.
• Complete assignments and documentation on time.
• Take responsibility for and manage day-to-day problems, including implementation of treatment plans and completion of all documents.
• Complete other duties as assigned by the Intake Supervisor.
• Promote department goals and the Mission of Rogers Behavioral Health.
• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (State of Wisconsin, Joint Commission).
• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Involve self in the learning and application of standards relevant to Admission Services.
• Participate in in-services, seminars, and other meetings to increase involvement and awareness of regulations.
• Involve self in the education of other disciplines regarding Admission Services’ regulations.
• Conduct self in a professional manner.
• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Attend outside seminars to promote professional growth.
• Project a professional image by wearing appropriate, professional attire.
• Perform Admission Duties As Follows
• Verify insurance benefits on all patients and potential patients.
• Complete financial forms/statements for admits and explain these to the patients/guarantors.
• Secure deposits, as directed.
• Perform patient registration.
• Understand of admissions paperwork and the ability to explain all forms to patients/guardians.
• Utilize e-signature to complete admissions paperwork.
• Communication and collaboration with admitting staff.
• Audit compliance of admissions paperwork.
• Physical/Mental Demands
• Ability to be flexible with work assignments, including schedule changes, caseload volume changes, changes in required documentation, program additions, and changes in policy and procedure.
• Flexibility as to shifts and rotation of on-call weekend shifts.
• Ability to work effectively with patients’ families, professional staff, and Hospital staff members.
• Ability to plan, control and direct all aspects of employee relations.
• Tact required to deal effectively with employees and professional staff.
• Logical thinking and discretion required to make decisions in initiating and implementing policies and procedures and standards.
• Ability to assess appropriate levels of psychiatric care.
• Ability to maintain a cooperative, tactful, warm, courteous, respectful, and helpful attitude toward patients, families, referents, professional staff, and Hospital personnel at all times.
• Dependability, flexibility, and efficiency, possessing a positive attitude toward work at Rogers Behavioral Health.
• Work takes place primarily inside the hospital or other buildings on the Rogers Memorial Hospital campus.
• Physical requirements include lifting and carrying medical records, walking between buildings on campus, and occasional exposure to combative or aggressive patients.
• Verbal and hearing ability to interact with patients and employees.
• Numerical ability to maintain records and operate a computer.
• Physical and mental ability to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical.
• Education/Training Requirements
• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
• Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.
• Mental Health experience preferred.
• Computer skills required, including word processing.
• Previous experience in insurance, billing preferred.
• Oconomowoc Only: Valid driver’s license preferred and must be granted insurable status by the Rogers insurance policy.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
• Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.
• Mental Health experience preferred.
• Computer skills required, including word processing.
• Previous experience in insurance, billing preferred.
• Oconomowoc Only: Valid driver’s license preferred and must be granted insurable status by the Rogers insurance policy.