Intake Services Specialist- Good Samaritan Day Treatment Program
Job Overview
Demonstrates the ability to express ideas clearly, both orally and in writing; maintains an organized and clean work area to facilitate smooth work flow; opens, sorts, and prioritizes mail, giving special attention to priority mail items; ensures that letters, memos, and reports are typed in the correct format, with errors corrected, and within the requested time frame.
Answers the telephone in a professional manner with appropriate follow-up as needed; maintains a professional demeanor and personal characteristics of courtesy and respect with all external and internal customers; is responsible for accuracy and confidentiality, including the delivery of messages, transferring calls to appropriate departments, discretion in all communication, and security of electronic and written documentation and charts.
Displays the ability to troubleshoot and problem solve, as well as the flexibility and/or initiative in seeking or accepting new assignments. Demonstrates thorough knowledge of company policy and procedure to promote and market business to new clients via health fairs, etc.
Willingly accepts other duties as assigned. Maintains a professional demeanor with personal characteristics of courtesy and respect with co-workers, clinicians, counselors, patients, and other professionals while displaying organizational and time management skills that exhibit dependability in areas such as attendance, tardiness, and timely performance of duties.
Job Requirements
- High School Diploma or GED Degree with Unit Coordinator, or office specialist training
- Health Care Insurance Plans (Required)
- 2 - 3 years experience in Healthcare as support staff (Required)
Benefits
- In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience.
- This position is also eligible for up to a $500 sign on bonus.
Location & Schedule
- Location: Good Samaritan Day Treatment Program
- Work Schedule: Full-Time (32 hours weekly)
- Monday, Wednesday, Friday, 7:30 - 4:00
Tuesday and Thursday, 7:30 - 11:30
Qualifications
- Climbing - Occasionally
- Hearing: Conversation - Consistently
- Other Sounds - Consistently
- Kneeling - Frequently
- Lifting 50+ Lbs. - Rarely
- Lifting
- Reaching - Consistently
- Sitting - Consistently
- Standing - Consistently
- Walking - Consistently
- Use of Hands - Consistently
- Color Vision - Consistently
- Visual Acuity: Far - Consistently
- Visual Acuity: Near - Consistently
Working Conditions
- Cleaning and maintaining a safe and clean work environment
- Handling and organizing paperwork and documents
- Communicating with patients, visitors, and colleagues
- Using a computer and phone system
Company Standards and Behaviors
- TriHealth SERVE Standards and ALWAYS Behaviors