Intake Client Specialist

Responsibilities

• You will be working on many tasks and cases concurrently, over long periods of time. We expect you to keep track of key dates, keep the right people informed, and prioritize your time so that we never miss a deadline
• Conveys confidence on the phone
• Sets the tone and the pace of the client phone call
• Shows empathy to clients and puts them at ease during their difficult time
• You should treat a client, case, or task at 4:30 pm on Friday with the same care and compassion as one on Monday morning at 9 am.
• Understands the importance of deadlines and doing good work on time
• Proficient in Microsoft Office and database entry
• Able to switch gears quickly and think on your feet
• Follows instructions and understands the importance of policies and procedures
• Generates creative solutions to workplace problems

Qualifications

• Law Firm experience is a plus
• We require someone who speaks both English and Spanish
• Attention to detail
• Be comfortable with a computer and have excellent spelling and grammar
• Go-getter with a strong work ethic
• Law firm experience is a plus
• Customer service experience is a plus
• Inbound sales experience is a plus
• Demonstrates exceptional communication skills
• We are seeking a Master of calendars and scheduling