Client Intake Specialist

About the role

We help families navigate critical life transitions with preparation, integrity, and steady guidance. We seek a Client Intake Specialist in our Nashville office who brings genuine empathy, clear communication, and the discipline to follow a proven system.

Responsibilities

• Meet callers where they are, providing emotional support and clarity
• Help callers understand their legal options and guide them to a confident next step
• Work alongside a collaborative legal team in a structured, coaching-oriented environment
• Contribute to a coaching culture where your growth is valued and rewarded

Requirements

• Experience in emotionally demanding work where people relied on you to stay steady
• Excellent communication skills
• Ability to follow a proven system consistently

Qualifications

• Bachelor's degree preferred
• Legal background or relevant experience
• Strong organizational and time management skills

Skills

• Emotional intelligence
• Effective communication
• Systematic approach to problem-solving

Benefits

• $50,000 yearly base salary plus structured monthly performance bonuses
• Health insurance and 401(k) matching
• In-office role in Nashville with a supportive, close-knit team
• A coaching culture where your growth is taken seriously
• Clear performance expectations with generous rewards for exceeding them

Pay

$50,000 yearly base

Schedule

Full-time position