Intake Scheduling Specialist - Bengali Speaking Preferred

Job Summary

About the role

The Intake Scheduling Specialist processes referrals; explains the program(s) and their benefits to potential enrollees and their families; addresses Medicaid issues of potential enrollees to Entitlement department and timely follows up on their resolution; schedules RNs visits, communicates to referral source about status of referrals; assures accuracy of data entry and demographic updates; provides office assistance to Intake/Outreach department and performs related duties as assigned.

Responsibilities

• Process incoming referrals by reviewing documentation for accuracy, completeness, and eligibility, and entering required information into internal systems.
• Aid in obtaining follow-up documentation, including outreach to providers, clients, or vendors to secure missing or updated records required to advance referrals.
• Schedule appointments efficiently, ensuring proper alignment of client needs, provider availability, and program requirements.
• Manage and maintain the shared intake inbox, triaging all incoming communication, responding to inquiries, and routing messages to the appropriate team members promptly.
• Cook with external vendors to confirm availability, provide updates, and ensure smooth scheduling workflows.
• Track and monitor referral statuses, following up proactively to prevent delays and maintain accurate documentation.
• Coordinate with the intake team to identify opportunities for process optimization.
• Perform any other job-related duties as requested.

Requirements

• High School or GED required
• Associates degree preferred
• Two (2) years experience in healthcare setting preferred
• Experience in working with scheduling system (EHR/EMR platforms and shared inbox tools (Outlook shared mailboxes) required
• Bilingual - verbal and communication required

Qualifications

• Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is required
• Above average typing speed with strong precision (40 WPM with 98% accuracy), and the ability to quickly learn and navigate various computer systems, tools, and platforms
• Professional and clear communication style when interacting with clients, providers, and vendors
• Demonstrated through timely and professional responses to inquiries
• Strong organizational and time management abilities, with the capacity to manage high volume referrals and competing deadlines
• Capacity to ensure referrals progress without avoidable delays
• Effective problem-solving skills to identify scheduling conflicts, missing information, and process gaps, and to provide practical solutions
• Analytical thinking to identify missing information, anticipate scheduling conflicts, and escalate concerns when needed
• Adaptability and resilience in fast paced, high-volume environments

Skills

• Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is required
• Above average typing speed with strong precision (40 WPM with 98% accuracy), and the ability to quickly learn and navigate various computer systems, tools, and platforms
• Professional and clear communication style when interacting with clients, providers, and vendors
• Demonstrated through timely and professional responses to inquiries
• Strong organizational and time management abilities, with the capacity to manage high volume referrals and competing deadlines
• Capacity to ensure referrals progress without avoidable delays
• Effective problem-solving skills to identify scheduling conflicts, missing information, and process gaps, and to provide practical solutions
• Analytical thinking to identify missing information, anticipate scheduling conflicts, and escalate concerns when needed
• Adaptability and resilience in fast paced, high-volume environments

Benefits

Competitive compensation starting at $41,200.00 and up to $66,000.00 based on experience and qualifications. Additional benefits may include health insurance, retirement plans, paid time off, and more.

Pay

$41,200.00 - $66,000.00

Schedule

General office environment; may be required to sit or stand for extended periods of time

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business