Intake Specialist (Part-Time) (11778)

Baltimore, MD • $19 to $22 per hour • Part-Time, 10AM-6PM, every other weekend

About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve led the way in behavioral health crisis care—providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a detail-oriented and compassionate Intake & Admissions Specialist to support the referral, intake, and admissions process for our Crisis Residential Unit (CRU) and Detox services. In this key role, you will serve as the primary point of contact for referrals, conduct intake screenings, coordinate with internal teams to ensure safe and appropriate placements, and maintain accurate documentation, all while demonstrating professionalism, empathy, and confidentiality.

Responsibilities

• Oversee and manage the referral process for CRU and Detox units during assigned shift
• Receive, track, and respond to referrals from hospitals, community providers, and internal programs
• Conduct intake screenings via phone with potential clients, referral sources, and care partners
• Review referrals against program criteria and identify need for nurse or clinical review
• Escalate cases appropriately based on medical, psychiatric, or safety concerns
• Communicate admission decisions and updates to referral sources in a timely and professional manner
• Complete registration and intake documentation in Credible
• Accurately document all outreach attempts, communications, and admission outcomes
• Verify insurance information as required for intake processing
• Serve as a liaison between internal teams and external partners to support coordination of care
• Support residential staff by facilitating timely and organized admissions to both CRU and Detox units
• Participate in shift handoffs and communicate outstanding referrals or pending items
• Adhere to all organizational policies, procedures, and professional standards
• Maintain confidentiality and demonstrate respectful, empathetic communication at all times
• Perform additional administrative or intake-related duties as assigned by the Admissions Manager, within the defined scope of the role

Requirements

• High School Diploma; associate or bachelor’s degree preferred
• Minimum of 2 years working within behavioral health, healthcare, or public health systems preferred

Benefits

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan
• Generous PTO – Vacation, Sick, Personal, and Holidays
• Tuition Reimbursement & Professional Development Support

Why Join CarePoint Response

• Make a direct impact in clients’ recovery journey
• Be part of an innovative, mission-driven team transforming behavioral health care