Intake Specialist - Part-time

About the role

Haven Behavioral Hospital of West Chester is a 72‑bed facility providing high‑quality, specialty behavioral health services for individuals with mental health and substance abuse issues. The hospital’s culture is built around service, and every employee makes a difference. The Intake Specialist responds to inquiry calls, conducts initial intake assessments, provides referrals, and coordinates the admissions process in accordance with Joint Commission, Federal and State Regulations, Oceans’ Mission, policies and procedures, and Performance Improvement Standards.

Responsibilities

• Responds to inquiry calls, completes inquiry forms accurately, schedules assessments in a timely manner and documents follow up calls made regarding pending assessments.
• Conducts assessments at facility or other locations, completes Comprehensive Interdisciplinary Assessments Initial Triage thoroughly.
• Refers patients who are not appropriate for facility programs to appropriate resources.
• Coordinates pre‑certification process, admissions process for patients admitted to facility programs, including admission forms, CIAs, and documents pertinent UR information.
• Delivers patient services in a respectful manner which promotes dignity and patient satisfaction.
• Identifies safety needs including ability to detect possible signs of abuse and neglect and report same to clinical staff.
• Identifies special mobility and equipment needs of patients.
• Assesses and interprets age and disability needs to assess level of care needed and makes appropriate referrals based on same.
• Communicates with patients and families in a manner sensitive to their age, disability and cultural needs and involves families of minors or significant others in decision making related to treatment as appropriate.
• Performs other duties and projects as assigned.

Requirements

• Bachelor’s Degree in Psychology, Social Work, Counseling or related field (or LVN/RN or equivalent experience preferred).
• Minimum of one year experience in Mental Health/Chemical Dependency field working with an Age/Disability Specific population served by this facility.

Qualifications

• Knowledge of admission criteria for varying levels of care, medications commonly prescribed for treatment of psychiatric illness, and community resources.
• Interpersonal skills to develop rapport with presenting patient, family members, and referral sources.
• Ability to assess for care appropriate to any age‑related/disability‑related needs of the patient served.
• Knowledge of the principles of growth and development appropriate to the patient population served.