Intake Specialist - Part time weekends

About the role

The Intake Support Specialist plays a critical role in coordinating patient referrals and ensuring a smooth intake process for home health and hospice services. This position serves as a key point of contact for referral sources, patients, and internal teams, ensuring accurate information, timely processing, and excellent customer service.

Responsibilities

• Manage incoming referrals and ensure accurate, timely processing
• Educate callers on agency services and connect them to appropriate resources
• Verify insurance benefits, authorizations, and payer requirements
• Create and maintain patient records in the EMR system
• Identify missing documentation and follow up with referral sources
• Collaborate with care teams, liaisons, and departments to coordinate admissions
• Routinely route referrals appropriately to support timely start of care
• Deliver exceptional customer service to internal and external partners
• Maintain productivity standards and contribute to a team-oriented environment

Requirements

Detail-oriented with strong organizational and critical thinking skills
Effective communicator (written and verbal) with a customer-first mindset
Collaborative team player with a positive, solution-focused attitude
Comfortable managing multiple tasks in a fast-paced environment
High school diploma required; healthcare or medical office experience preferred
Familiarity with EMR systems and insurance verification is a plus

Qualifications

Meets background check requirements

Skills

None specifically listed

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement & Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans
• Continuous earned time accrual

Pay

N/A

Schedule

N/A