Intake/Scheduling Coordinator

Responsible Functions/Responsibilities

• Captures and coordinates all daily patient referral and intake operations.
• Maintains compliance with state, federal, and referral/intake regulatory requirements for home health and hospice.
• Supports the implementation of improved work methods and procedures to ensure timely patient admissions.
• Builds and maintains positive relationships with current and potential referral sources.
• Ensures a smooth transition of patients to home care by preparing for home care, initiating the plan of care, and coordinating care with various service providers and agency team members.
• Maximizes third-party reimbursements by participating in insurance verification and authorization processes.
• Contributes to strategic planning by providing feedback on opportunities for additional or improved services to meet customer needs.
• Maintains an up-to-date understanding of Agency contractual relationships and ensures patients are admitted according to contract provisions.
• Aids referral sources in accessing community resources if Agency services are not provided.
• Assists with weekly posting and maintenance of patient visit schedule under the direction of the Executive Director and Clinical Service Coordinator.
• Assists with the orientation of new employees as needed.
• Performs liaison services as required and assigned by the Executive Director.
• Participates in the after-hours on-call schedule as assigned by the Clinical Service Coordinator.

Qualifications

• At least three to five years’ experience in health care, preferably in home care.
• Knowledge of home health and hospice regulations, eligibility, and private payer practices.
• Good communication, negotiation, and public relations skills.
• Autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.