Intake Registration Specialist - Home Care

About the Role

Frederick Health is seeking a full-time Intake Registration Specialist for Home Care to provide administrative and clinical support to patients and the multidisciplinary team within and outside Home Health Services. This role assists with care coordination, utilizing a team-based approach to improve patient outcomes. The position operates Monday to Friday, 8:00 AM to 4:30 PM, with on-call and holiday rotation.

Responsibilities

• Collaborate with healthcare team members and key stakeholders to coordinate patients appropriate for home health services.
• Collect all required clinical data for the intake process, including face-to-face interactions, confirmation of patient willingness to sign off on OASIS/485, and clarification of orders.
• Handle incoming referral requests from walk-ins, faxes, and telephone calls/messages.
• Follow the intake process for transitioning patients from varying referral sources to home health for start of care (SOC) or resumption of care (ROC), ensuring all necessary paperwork, demographics, physician orders, patient health history, and payer information criteria are met prior to admission.
• Ensure complete and accurate registration, including patient demographics and current insurance information.
• Provide Patient Rights and Responsibilities to patients and/or their Power of Attorney (POA), delivering information via email or certified mail as appropriate, and document communication in the electronic health record.
• Ensure a seamless transition for patients from skilled nursing facilities to skilled nursing rehab and aid services in their homes.
• Create patient charts in the electronic health record and verify completed documents using SOC/discharge checklists.
• Conduct welcome visits/calls to verify demographics, POA, primary care physician (PCP), and other relevant information with patients and family members.
• Communicate with internal and external customers regarding intake, home care services, and billing.
• Perform all other duties as assigned.

Requirements

• Ability to prioritize tasks, organize workload, multitask, display exceptional follow-up skills, attention to detail, and work with frequent distractions and minimal direction to meet daily and weekly deadlines.
• Well-spoken, friendly, compassionate, professional, courteous, and patient- and family-centered service focused.
• Excellent communication skills (verbal, written, and human relations), professional telephone etiquette, and the ability to clearly communicate information and ideas.
• Ability to work professionally with a diverse population and handle inquiries appropriately or refer callers to the correct staff based on the type of information requested.
• Ability to handle a physically and emotionally demanding environment.
• Adeptness at maintaining patient and associate confidentiality and HIPAA compliance.
• Strong decision-making, critical thinking, and problem-solving aptitude.

Qualifications

• Medical Office or Healthcare Administrative experience preferred.
• Familiarity with medical terminology, medications, medical and surgical procedures.
• Exposure to/knowledge of Medicare, Medicaid, Commercial Insurance, accreditation, CPT codes, ICD-10 coding, and Conditions of Participation (CoPs).
• Understanding of State of Maryland medical insurance carriers (both commercial and state-governed) and knowledge of medical insurance policies and procedural/clinical-based guidelines.
• Exceptional organizational skills to prioritize and manage multiple tasks, analytical and strong problem-solving skills.
• Ability to work with limited supervision and perform effectively and efficiently with a high volume of task assignments and multiple interruptions.
• Working knowledge and ability to understand and obtain information about a patient’s clinical status and determine appropriateness for home health services.

Physical Requirements

• Sedentary to Light Work: Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes).
• Work is mostly done sitting, but a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors:

• Repetition: Repeating the same motion may place stress on muscles and tendons, depending on frequency, speed, required force, and muscles involved.
• Awkward Posture: Includes repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead, or holding fixed positions.

Working Conditions:

• Bloodborne Pathogens Exposure Risk: Category C – No exposure to blood or body fluids.

Benefits

• Comprehensive and affordable benefits package, including health, dental, and vision insurance offered the 1st of the month after 30 days of employment (for employees working at least 20 hours per week).
• Employer-paid life insurance, short-term income replacement, and long-term disability for eligible employees.
• Robust Paid Time Off program for eligible employees.
• 403B retirement plan with employer match for eligible employees.
• Free financial planning sessions for all employees.
• Educational assistance program to support education goals.
• Employer-paid Employee Assistance Program.

Pay

Pay is based on experience, skills, and education. The hourly range for this position is $18.09 - $24.24. Non-exempt positions may include shift differential and/or overtime pay, if applicable.

Schedule

Full-time position, Monday to Friday, 8:00 AM to 4:30 PM, with on-call and holiday rotation.